Associate Director – Workforce Planning

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

The Associate director – Workforce Planning  is responsible for delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-site operations. 

The team is seeking high-caliber analytics professionals with a specific focus on data management, data investigation, predictive modeling, and data visualization.  This leader is responsible for all operational analysis and reporting activities. Key functional responsibility includes work with both finance and business leaders to ensure timely and accurate forecasting and data driven insight on business performance. This role will have significant exposure to Management and are expected to become a trusted thought partner

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

•    Manage a culture that encourages individual growth, development and leverages innovation and process improvement to achieve high quality performance
•    Provide strategic direction and perspective of the department
•    Develop strong talent within the department
•    Assist in the delivery and development of both Long and Short term Backoffice capacity plans to help ensure business service level and turnaround time goals are consistently met
•    Analyze, maintain and review information related to forecasting accuracy, efficiency recommendations, operational risks and opportunities, and forecast updates/trending
•    Communicate analysis and recommendations with operational leadership and other key stakeholders
•    Support ad hoc operational/strategic business activities through analysis and reporting
•    Develop, recommend, implement, and continuously improve business solutions and processes driving long term value to the organization
•    Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
•    Perform other job-related work as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

•    Proven Workforce Management (WFM) experience supporting Operations
•    Proven experience with short / long range planning, financial modeling and complex data analysis
•    Previous experience handling complex operations and financial issues that may have divisional or companywide scope
•    Intermediate to advanced level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)

Preferred Qualifications:

•    Bachelor’s degree in Business, Economics, Finance, Mathematics or a related field
•    Experience in the Financial Services industry
•    Experience with Workforce Management (WFM) software including NICE, Aspect, Verint
•    Solid analytical and critical thinking skills to identify trends and influence business decisions
•    Solid project management skills
•    Excellent oral and written communication skills
•    Proven leadership skills 

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.