Senior Global Account Manager – EAP

Global Account Manager – EAP, UK Remote

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. 
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams. 

Working Schedule: 

This is a full-time position with standard working hours of Monday to Friday from 9am to 5pm. Occasional after-work hours may be required to support operational needs so there is a need to be flexible. 

Primary Responsibilities of the Senior Global Account Manager:

•    Strategic Account Management: Develop and maintain strategic relationships with key global clients. Understand their business needs and objectives to ensure alignment with our EAP and wellbeing services.
•    Business Development: Identify and pursue new business opportunities within the EAP and wellbeing sector. Lead strategic sales initiatives that align with global business goals and increase market penetration.
•    Customer Retention: Implement engagement strategies that ensure high levels of client satisfaction and loyalty. Monitor client contracts and performance to ensure service delivery meets or exceeds expectations.
•    Sales Planning and Execution: Develop comprehensive sales strategies that incorporate client insights and market analysis. Execute these strategies to achieve sales targets and expand our global footprint.
•    Ownership of Budget and Retention: Be responsible for managing a multi-million dollar budget and ensuring client retention, with full accountability for meeting financial targets.
•    Collaboration and Coordination: Work closely with internal teams, including marketing, customer support, and product development, to ensure a cohesive approach to client management and service delivery.
•    Reporting and Analytics: Provide regular reports on account status, challenges, and market trends to senior management. Use data-driven insights to guide decision-making and strategy adjustments.
•    Industry Expertise: Stay informed about industry trends, regulatory changes, and competitive activities. Utilize this knowledge to position our EAP services advantageously in the market.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Senior Global Account Manager:

•    Previous experience in account management or sales, preferably within the EAP or related industries.
•    Proven track record of managing global accounts and successfully managing large, complex accounts and achieving or exceeding sales and retention goals.
•    Proven experience managing senior-level client relationships and high-profile accounts with significant financial responsibility.
•    Strong understanding of the EAP and wellbeing market and the specific challenges faced by organizations in managing employee well-being.
•    The ability to travel as needed to meet with clients and attend industry events.
•    Regularly interacting with senior leadership at both the client and internal levels, requiring excellent communication and influence at the executive level.
•    Confident, resilient individual who can operate independently under pressure, navigate complex client needs, and make decisions autonomously.

Preferred Qualifications of the Senior Account Manager:

•    Strategic mindset, capable of not only managing day-to-day client needs but also driving long-term growth through insight-driven strategies.
•    Consultative selling 
•    Strong negotiation and influencing skills.
•    High level of self-motivation and ability to work in a fast-paced environment.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

For more information on our Internal Job Posting Policy, click here.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2024 UnitedHealth Group. All rights reserved.

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