Patient Support Center Representative – Remote in Signal Hill, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00 am – 5:00 pm. It may be necessary, given the business need, to work occasional overtime. 

We offer 2 weeks of paid on-the-job training. The hours of the training will be 8:00 am – 5:00 pm from Monday – Friday.

If you are located in 1100 E WILLOW ST. SIGNAL HILL, CA you will have the flexibility to work remotely* as you take on some tough challenges.  

 

Primary Responsibilities:

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.
• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff.
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 6+ months of experience in a customer service / healthcare related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work our normal business hours of 8:00 am – 5:00 pm from Monday – Friday including the flexibility to work occasional overtime based on business need

 

Preferred Qualifications:

• 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

 

Telecommuting Requirements: 

• Reside within 1100 E WILLOW ST. SIGNAL HILL, CA
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy   

 

California Residents Only: The hourly range for this is $16.00 – $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.