Collections Supervisor – Merced, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Collections Supervisor is an essential position in the Patient Financial Services Billing and Collection process and responsible for daily operations with the PFS team. Responsible to supervise and provide oversight of the billing department, claims submissions, payment posting, accounts receivable, collection, and reimbursement management.

This position is full-time (40 hours / week), Monday – Friday. Employees are required to work our normal business hours of 8:00 AM – 5:00 PM. It may be necessary, given the business need, to work weekends.

We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours.

If you are within commutable distance to the office at Mercy Merced Hospital, 2740 M Street, Merced, CA, 95340, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

 

Primary Responsibilities:

• Requires a strong leader with the ability to supervise staff, accounts receivable and overall efficiencies within their team and department
• Analyzes trends impacting charges, coding, collection, and accounts receivable
• Ability to prioritize, plan and direct the teams performance to meet set goals
• Review claims and denials to ensure that they are prepared properly and follow – up when necessary
• Manage compliance of all federal, state, and private insurance carrier requirements
• Fosters an environment that promotes teamwork and positive communications within the service area and department
• Works collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities
• Contributes to the ongoing performance management, to include quality assurance and process improvement activities
• Responsible for conducting performance appraisals, monitoring productivity and quality, and conducting weekly team meetings

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 3+ years of experience in healthcare billing and / OR collections
• 1+ years of manager / supervisor OR team lead experience
• Proficient with Microsoft Office suite of products, including Microsoft Word (create and edit documents), Microsoft Excel (create and edit spreadsheets), Microsoft PowerPoint (create and edit slides in presentations), and Microsoft Outlook (manage emails and calendars)
• Ability to work any hybrid schedule and working onsite for two (2) days a week at Mercy Merced Hospital, 2740 M Street, Merced, CA, 95340
• Ability to work any shift between the hours of 8:00 AM – 5:00 PM from Monday – Friday including the flexibility to work weekends based on business need

 

Preferred Qualifications:

• Experience with Hospital and Clinic Billing and Collections
• Knowledge of Hospital Insurance Billing requirements for all federal, state and local agencies and third – party submissions, as well as collections regulations
• Knowledge of third – party payer regulations and requirements

 

Telecommuting Requirements: 

• Reside within commutable distance to the office at Mercy Merced Hospital, 2740 M Street, Merced, CA, 95340
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

California Residents Only: The salary range for this is $48,300 – $94,500 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.