Capability Manager – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business — to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality.   

 

 

This role will support UHG’s enterprise approach to modernize how we connect with customers and consumers. This role is part of an enterprise-wide program to transform the way marketing technology is used across the organization. We are transforming our tech stack, inclusive of core data platform, journey orchestration, and journey analytics.  The resource will join the delivery team as a capability manager and is expected to bring proven knowledge and delivery of Adobe Marketing Technology.  This position is in support of multiple lines of business to assist with definition, implementation, management and on-going governance of marketing technology products. The team operates in a fast paced, rapidly changing environment, and is looking for a resource to match the dynamic nature of day-today activities and expand the high performing skillset and expertise of the team.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 
  
 

Primary Responsibilities: 

• Supports delivery of campaigns via Adobe tools including requirement documentation, content build, journey canvas build, email coding, and testing 
• Spearhead journey builds in Adobe tools, including orchestration, decisioning, personalization, segmentation, channels, event creation, audience creation, and QA testing 
• Provide proven expertise in own workload and act as subject matter expert for other resources 
• Create training materials related to work product including runbooks, knowledge transfer documents, best practice playbook, etc. 
• Work in a self-directed manner across cross-functional teams to deliver journey builds
• Documents, iterates, and manages capability related artifacts across the full lifecycle
• Ensures alignment with business stakeholders and works with cross-functional teams to execute
• Develop and execute comprehensive test plans to ensure the accuracy and effectiveness of marketing automation workflows, including email campaigns, customer segmentation, and personalized messaging

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

Before applying, please ensure each of these experiences are stated clearly on your resume under each applicable employer entry. 

• 5+ years of Adobe Marketing Automation Tools (Adobe Experience Cloud) experience
• 3+ years of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) experience 
• 3+ years of consumer marketing, marketing automation, and digital marketing experience 
• 3+ years of QA testing experience 
• Proven to be self-motivated, goal oriented, and able to work with ambiguity and confidentiality
• Proven excellent organizational, verbal, and written communication skills
• Proven ability to perform deskside coaching with less experienced team members
• Proven ability to prioritize, coordinate, and manage multiple tasks and projects independently in a fast-paced environment
• Proven solid ability to own journey and campaign building within AJO, knowledge of operations and connection points with AEP, building and testing campaigns, audiences, and events in different environments

 

Preferred Qualifications:

• Certifications: Adobe Certified Expert or Qualified for AJO, AEP
• Additional Certifications: Agile, Adobe 
• 2+ years working within an agile environment
• Experience with Adobe Experience Manager (AEM) and Customer Journey Analytics (CJA)
• Experience with email coding, HTML coding, 
• Proficient in HTML or CSS for building and coding email templates, ensuring compatibility across various email clients and devices, and optimizing for deliverability and engagement in marketing campaigns

Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance. 

 

UHG Benefits  http://uhg.hr/uhgbenefits  

 

Benefits pricing 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

  
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    
  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.      
  

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.