Technical Business Analyst

Technical Business Analyst – Dublin/Letterkenny, Hybrid

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding team’s healthcare system work better for everyone.

As a Technical Business Analyst, you will be part of a newly formed team that is focused on developing a cutting-edge analytic platform and deploying advanced machine learning models to improve health outcomes for our members. You will be a critical member of the team that will document business requirements and translate them into technical requirements for our Data Engineering, Data Science and Business Intelligence teams that will support advanced solutions to improve health outcomes for our members.

This individual will be in the driver’s seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission.

Primary Responsibilities of Technical Business Analyst:

• Work with business partners to define and document business and technical requirements for data and analytics projects, this includes the documentation of data flows and data mapping from source systems into our analytic platform.
• Partner with Compliance and Privacy team to ensure the dataset have proper member level de-identification that complies with existing customer contracts.
• Create user stories and acceptance criteria.
• Facilitate the Daily Scrum meetings and Sprint Retrospective meetings with the Scrum Team.
• Facilitate the Sprint Planning and Sprint Review meetings with the Scrum Team and project stakeholders.
• Own issue and risk management for your projects, solving problems and working to remove impediments to both the team and the overall release
• Deliver regular updates to executive stakeholders
• Coach/mentor Scrum team members on Agile best practices
• Participate and contribute to weekly Data Governance meetings with team leads and project stakeholders.
• Document data ingestion updates to the wider STARs team on a regular basis.
• Assist with QA of features once implemented.

Required Qualifications of Technical Business Analyst:

• Strong understanding of relational database concepts
• SQL querying experience
• Experience with Agile methodology including Agile tools (e.g. Rally, Jira)
• Experience with analyzing and documenting requirements
• Excellent communication skills
• Stakeholder management experience
• Ability to analyse data, drive to root cause issue, identify trends, problem solve and provide key recommendations based on analysis
• Graduate degree or equivalent qualification
• Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
• Fluent in English both written and spoken

Preferred Qualifications of Technical Business Analyst:

• Understanding of HIVE and its components within Big Data
• Experience with HIPAA and data de-identification methodologies
• Healthcare/Pharmacy experience
• Exposure to Machine Learning models/projects

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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