Senior M&R Digital Experience Product Manager – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

The UHC Consumer Product Office’s vision is to create a simple, seamless and personalized experience for the 50 million members who depend on us to support their health care needs. We are transforming our organization to relentlessly focus on building and fostering an environment centered on the end-to-end experience for our members across all aspects of their health care journeys.

 

We are excited to hire a Senior M&R Digital Experience Product Manager,  who will partner with our Medicare and Retirement business in order to drive key experience improvements that deliver value to our Medicare members. 

 

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Understand M&R and Consumer Product business objectives and help translate those objectives into tactical strategies and capabilities that can be executed to deliver value 
• Demonstrate a solid product mindset using market insights, voice-of-customer, and data to drive fact-based decision-making on go-forward strategies 
• Define and refine requirements with key partners to ensure we are delivering on the digital capabilities needed to support our business
• Participate in planning and engage with the engineering teams to define solutions that meet our requirements 
• Communicate risks, remove barriers, and define go-forward options to proactively address situations that could negatively impact our member experience or delivery of key initiatives
• Be a relationship leader that brings together key stakeholders that support our E2E member journey; help connect the dots across the organization for a better overall member experience
• Manage communication of key information: scope, timelines, delivery dates, key changes/decisions, etc. to partners across the organization
• Ensure collaboration across relevant channels (engineering, marketing, call center, etc.) and business partners – be the connective tissue to help drive the best, most coordinated experiences
• Aide in discovery and preparation of business case to build and ready an M&R backlog of work for future year with clear value proposition(s)

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of product management experience OR two years of product management + at least two additional years of health insurance experience
• Experience in business problem translation to end-user need and ability to document for business and technical partners
• Experience working with multi-disciplinary teams comprising of product managers, project managers, operators, marketers, and engineering
• Has previously worked or is currently working as a contractor placed at UHG or one of its subsidiaries or affiliates
• Demonstrated user-centric product development experience with positive impacts to KPIs

  

Preferred Qualifications:

• Experience using Aha!
• Experience monitoring and interpreting digital trends
• Proven interest in digital consumer experience
• Proven solid communication, written and oral

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

  

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.