Associate Billing Representative – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm.  

We offer 8 weeks of paid training during normal business hours.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

 

 

Primary Responsibilities:

• Coordinate with insurance carriers to reconcile/resolve any issues  
• Analyzing and reconciling cash posting entries
• Familiar with explanation of benefits
• Maintain Compliance and HIPAA standards at all times
• Meet or exceed daily production standards
• Meet or exceed daily quality standards
• Perform other duties and functions as assigned
• Process insurance, client and patient refunds
• Process adjustments and credit balances
• Evaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter

 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

Required Qualifications:

• High School Diploma / GED 
• Must be 18 years of age OR older
• 1+ year experience with working within a professional setting performing data entry 
• Ability using computer and Windows PC applications, which includes keyboard and navigation skills and ability to learn new computer programs
• Experience with Microsoft Office tools including Microsoft Word (creating and writing memos), Microsoft Excel (creating, filtering, and navigating reports in spreadsheets), and Microsoft Outlook (setting calendar appointments and emails)
• Ability to work between the hours of 8:00 AM – 5:00 PM from Monday – Friday

 

Preferred Qualifications:

• 1+ years of customer service experience
• Banking OR Medical Billing experience
• Ability to use remote meeting / learning applications including instant messaging and video conferencing
• Medical terminology acumen and experience
• Billing OR collections experience and understands multiple billing requirements across various payers and states

 

 

Telecommuting Requirements: 

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

 

Soft Skills:

• Demonstrated problem solving, organization and interpersonal skills 
• Ability to work independently and as part of a team 
• Excellent communication skills, both verbal and written 

 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy