Strategic Account Executive, Mid-Market – Atlanta, GA – Remote

 At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The primary duty of the Mid Market Strategic Account Executive is to retain existing business working directly with assigned distribution partners and customers.

If you are located in Atlanta, GA you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities: 

• Sale of renewals and NBEA for both medical and specialty lines in groups of 51-150 eligible subscribers
• Demonstrates exceptional service through the development of solid relationships with assigned distribution partners
• Establishing and maintaining a regular schedule of customer connection points during the plan year (I.e.-virtual touch points, face to face, written communication)
• Collaborates sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to assigned distribution partners
• Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective actions / steps to ensure issue resolution
• Education of distribution partners and customers on new products and offerings
• Trains and consults with distribution partners and employers on enrollment, benefits and electronic service processes
• Gathers data and identifies trends through strategic analysis of existing cases and offers solutions to meet customer needs
• Provides internal process improvement strategies (i.e. research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues.)
• Influences, demonstrates and trains employer groups about UnitedHealthcare’s online electronic services, tools, and technologies
• Coordinates with the Field Account Managers on account management aspects of supporting existing customers
• Promotes and supports the Service Model, partnering with the appropriate service team for issue resolution
• Participates in special projects as requested by management
• Demonstrates understanding of national and local market dynamics and trends and how they may impact United Health Group / prospect / customer / and brokers
• Provides regular updates and analysis with assigned distribution partners, on quarterly bonus and United Advantage qualification and develop strategies to address performance gaps
• Detailed understanding of all UnitedHealthcare products, services and solutions
• Navigates UnitedHealthcare internal departments to produce positive service results for clients and the company
• Ensures the implementation of renewal plan changes are managed through the entire renewal process for both medical and specialty business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• State Life and Health Insurance License required or willing to obtain
• 2+ years of successful sales, sales support or account management experience in the insurance industry; with medical or specialty benefit products
• Knowledge of benefits
• Demonstrated relationship management skills
• Demonstrated superior customer service skills including a sense of urgency and ownership for resolving client issues
• Demonstrated excellent group presentation and training skills
• Maintains a valid driver’s license
• Ability to travel as required

Preferred Qualifications:

• Proven solid problem solving and organizational skill
• Proven underwriting, financial and analytical skills
• Proven excellent communication (written and verbal) and listening skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

 Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.