Senior Business Systems Analyst – Riskonnect

• Own and manage all technical aspects of assigned applications through all stages of the application lifecycle
• Work with technology vendors and organizational IT teams to understand and document technical requirements for assigned applications and ensure they are maintained
• Work with application users to understand and document business requirements and translate those into technical solutions to optimize application functionality
• Work with application users to develop test scripts and facilitate testing to validate application functionality and configuration
• Participate in organizational projects and/or manage small/medium projects related to assigned applications
• Manage all technical changes for assigned applications following defined change management protocols
• Maintain technical documentation for assigned applications, including customer-facing and service desk knowledge base articles
• Work directly with customers, vendors and organizational IT teams to troubleshoot technical issues. Understand escalation processes and properly utilize them for issues which require escalation
• Perform and/or facilitate all manner of testing as needed for assigned applications
• Provide timely communication to stakeholders for all application related matters
• Demonstrate organizational values and integrate them into daily organizational practice
• Maintains a safe environment complying with organizational policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• Organize, prioritize and work efficiently while multi-tasking
• Ability to work outside of regular business hours to support team on-call rotation
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience supporting 5+ business applications at a given time including overall support, maintenance, troubleshooting, system upgrades, migrations and more
• Experience with IT service management using a system such as ServiceNow
• Experience implementing, upgrading and migrating applications
• Experience with facilities and maintenance applications
• Experience supporting hosted and SaaS applications
• Experience in Salesforce, particularly in Riskonnect
• Proven experience working with stakeholders, gathering requirements, and taking action based on their business needs
• Intermediate technical skills, including SQL with the ability to write your own queries
• Basic understanding of servers and networking to support collaboration with networking and server teams
• Proven ability to work independently without direct supervision
• Proven ability to effectively manage time and competing priorities
• Proven ability to think critically and perform analysis to solve complex problems
• Proven ability to work with cross-functional teams