Director Software Engineering

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Workers’ Comp and Auto No-Fault division of Optum collaborates with our clients to deliver value beyond transactional savings while helping ensure claimants receive safe and effective clinical care. Our innovative and comprehensive medical cost management programs include pharmacy, ancillary and managed care services from first report of injury to settlement.

Primary Responsibilities:

• System and application health monitoring instrumentation and related monitoring operations, intervention, incident management, escalation, communication
• Owns the execution, tracking, and delivery of Service Level Agreement (SLA) and Service Level Objectives (SLOs), as well as identifying additional KPIs for delivering a first-class platform
• Leverages deep understanding of IT, emerging technologies, and technical capabilities to guide and influence stakeholders and teams in developing solutions, build, deployment, testing and ongoing management of IT services
• Drive and communicate end-to-end resolution of production incidents including root cause analysis, and prevention and correction plans
• Collaborate with the CIO on the information technology strategy, systems, support model, and cost-saving opportunities
• Ensure key business strategies and processes are supported by technology systems that enable growth and flexibility
• Manage a cross-functional team, including experts in solution engineering, product development, support, and others. Recruits, hires, and mentor’s members of the team
• Lead a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Solution Engineer, Operations, Support, etc.). Drive process improvement initiatives, including process mapping, value stream mapping, and continuous improvement methodologies
• Lead the adoption to DevOps:
  • Common automation and testing frameworks and methodologies across all software engineering teams
  • Ensure security of data, network access and backup systems; preserve assets, information security and control structures
  • Reviews performance of applications programs to ensure program efficiency, program documentation, and to ensure that output meets the needs of business
  • Ensures quality development, data integrity and quality assurance processes are in place and follow through the life cycle of the software development
  • Work with other teams to ensure smooth transitions of projects or training of the users
  • Automating the environment builds/scaling and the application integration/test/build/deploy operations across multiple product lines
  • Drive innovation and creative solutions to business and technical challenges on an on-going basis
• Leverage diversity and inclusion to bring in the right talent, drive employee engagement and foster teamwork and collaboration
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field
• 15+ years of experience in software development, with at least 5+ years in a leadership role
• 10+ years of people management experience
• 10+ years of experience with software development experience working on Open source, commercially available software and / or Healthcare platforms
• 5+ years of experience with multiple enterprise deployment strategies and solutions in public and private cloud (Azure, AWS or Google Cloud)
• 5+ years of experience with designing and developing microservices/API
• 5+ years of hands-on experience with .NET or Java
• 5+ years of experience with software development methodologies, including Agile and Scrum
• 5+ years of experience with APM tools like Datadog, Dynatrace, Splunk
• Experience with transitioning traditional support model to DevOps model
• Experience in building and leading application development and data engineering teams with a proven track record of delivering on commitments and building web services and data products and services in large scale data environments.
• Experience in leading technology teams in a direct-to-consumer business
• Deep knowledge of DevOps concepts, including continuous integration and deployment
• Proven exceptional problem-solving skills and the ability to make sound technical decisions
• Proven solid communication and interpersonal skills, with the ability to collaborate effectively with cross-functional and cross-geo teams
• Proven to be an innovative change agent leader, someone who strives to make things more streamlined, automated, faster, and better using AI/ML
• Proven to show operational excellence in monitoring & operation of production services
• Proven aptitude for evidenced-based management, leveraging metrics to drive desired outcomes

Preferred Qualifications:

• Experience in a startup or fast-paced environment
• Knowledge of the Healthcare industry
• Demonstrated ability to drive innovation and stay ahead of industry trends
• Demonstrated ability to succeed in a virtual environment
• Demonstrated ability to be flexible and work with ambiguity in a deadline driven environment
• Demonstrated strategic thinking abilities and an enterprise-wide perspective
• Demonstrated excellent time management, communication, presentation, consensus building and reasoning skills
• Demonstrated self-confidence and self-reliance in all aspects of this role to include escalation
• Proven operational and business acumen with ability to understand the key business systems and levers that influence operational performance
• Proven solid quantitative and qualitative analytical skills with a “can-do» approach to solving problems
• Proven leadership skills, comfort working in a complex matrixed environment with the ability to collaborate, influence others, and build solid relationships across the broader organization

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.