Technical Support Analyst – Remote in Canada

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

You’ll enjoy the flexibility to work remotely* from anywhere within Canada as you take on some tough challenges.

 

Primary Responsibilities:

• Responding to time sensitive support calls that can affect patient care
• Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
• Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
• Manage ticket backlog of about 20-30 cases
• Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Contribute to a fast-paced and highly collaborative team based work environment
• Perform scheduled preventative maintenance and systems administration functions 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2-year Diploma program in Information Technology or equivalent experience
• 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation
• 2+ years of Active Directory operation and troubleshooting experience
• 2+ years of customer service experience
• Ability to work Monday to Friday, within shifts that start between 5:00am to 9:30am PST

 

Preferred Qualifications:

• CCNA – Cisco Certified Network Associate
• Windows command line, PowerShell, proficiency
• Proven detailed knowledge of TCP/IP and OSI model
• Experience working in a Support Center
• Proficiency in Troubleshooting Active Directory
• Experience providing technical support in a collaborative environment

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for Canada residents is $61,400 to $127,500 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.