Sales Support Representative – Roanoke, VA

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

Work Schedule:

• Operating hours: Monday – Friday 8:00AM – 8:00PM EST local time
• After training, you will be required to work onsite every Wednesday & Thursday with remote work on Mondays, Tuesday, and Fridays
• Full time position with flexibility desired based on the seasonality of our business

Work Location:

• Fast forward your success by participating in our onsite training program in a standard day shift for 6 weeks
• Site location: 3645 Thirlane Road NW, Roanoke, VA 24019

If you reside near Roanoke, VA, you will enjoy the flexibility of a hybrid-remote* role as you take on some tough challenges

Primary Responsibilities: 

• Handling in-bound phone calls professionally and provide excellent customer service  
• Research and Resolve Sales Agent’s questions relating to:  
• How to use self- service tools and to troubleshoot system issues  
• Member concerns
• Medicaid Verification
• Application Status and Eligibility
• Onboarding & Certification Process
• Commission Questions
• Document Call resolution of each contact in various systems in a clear and concise manner
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly basis

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• High School Diploma/GED (or higher)
• 1+ years of customer service/sales support experience
• 1+ years of customer service experience
• Intermediate level of computer skills are required, including but not limited to knowledge of MS Word, Excel, Outlook, & keyboarding skills
• Ability to attend all of training (cannot miss any days during training)
• Must have ability to pass all Producer HelpDesk certifications during training

Preferred Qualifications: 

• Experience working in a call center  
• Healthcare and/or insurance industry experience  
• Medicare knowledge  
• Experience supporting a sales team or working with sales representatives  
• Experience navigating a computer while on the phone  

 Soft Skills:

• Ability to multi-task
• Ability to learn new computer applications quickly and toggle between multiple systems  
• Ability to communicate clearly and concisely (verbally and written)  

Physical Requirements and Work Environment:  

• Extended periods of sitting at a compute  
• Use of hands/fingers across keyboard or mouse  
• Office environment   

Training:  

• 8:00 AM to 4:30PM or 9:00am – 5:30pm Monday- Friday EST 
• 6 weeks (Candidates cannot miss any days during training)
• A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency)
• Once they have completed training, Candidates must be able to:  
  • pass product certifications annually  
  • work any shift between 8am EST – 8pm EST  
  • to work on weekends or overtime as requested

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.  

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   

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