Consultant Business Systems

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Work with business partners to identify business need, project scope, perform feasibility analysis, and prioritize deliverables 
• Define the need and primary objectives, develop and document business requirements to ensure clients’ needs are captured and delivered (e.g. use case-based Business Requirements Documents with evidence demonstrating competence writing unique, code-able, testable business requirements; user stories Requirements Traceability Matrix) 
• Collaborate with Developers, Quality Assurance Analysts, Architects, Business Partners and other Technology teams to ensure requirements and design are completely understood 
• Assist in quality assurance and user acceptance testing by writing test scripts, executing test cases and documenting defects (e.g. test case development; active participation and oral communication through defect triaging, use of application lifecycle management tools through code promotion) 
• Manage delivery and project plans in line with agreed standards and/or Service Level Agreements 
• Identify opportunities and integrations with other process automation tools as appropriate 
• Ensure that deliverables meet agreed-upon standards for quality and non-functional requirements, and that the products meet the stated business need 
• Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to build and execute against Product Roadmaps and Release Plans 
• Own, prioritize, and maintain the Product Backlog, including definition of user stories and acceptance criteria, assess impact of defects including providing key input on decisions 
• Communicate progress, status, risks and issues regularly with Automation Engagement Director, partners and stakeholders
• Maintain accurate and detailed information within Rally and other reporting tools 
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate 
• 3+ years of experience creating and maintaining effective relationships in a professional environment 
• 2+ years of healthcare experience 
• 2+ years of experience communicating with leadership 
• 2+ years of proficiency experience utilizing Microsoft Excel, Word, and PowerPoint 
• 1+ years of experience gathering and working through business and/or technical requirements 
• Experience successfully manage multiple activities, assess priorities and achieve solutions under tight deadlines for themselves 
• Experience working in a fast-paced environment 
• Proven excellent written and verbal communication skills with ability to provide clear explanations and overviews to others (internal and external) of their work efforts 

Preferred Qualifications:

• 2+ years of experience as a business analyst 
• 2+ years of experience utilizing Microsoft Visio 
• 1+ years of experience working on Automation or Project Redesign projects 
• 1+ years of experience in the Software Development Lifecycle (SDLC), including Waterfall and Agile Methodologies 
• 1+ years of experience with Behavioral Health Provider Operations 
• 1+ years of experience with SQL 
• Leadership presentation experience 
• Experience with the following tools/applications: SAS, Tableau, Jira, CA Agile 
• Experience and understanding of workflow-based logic and conceptualize it as an automated solution 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.