Customer Service Representative – Remote in Everett, WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the first contact for our patients, the Customer Service Representative sets the tone for a positive experience for our patients. We are focused on providing great customer service using our resources and standard work. The keys to success in this role are attendance and positive reception to feedback.

This position is full-time (40 hours/week), Sunday – Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm PST (Shifts may vary). It may be necessary, given the business need, to work occasional overtime. Our office is located at 7600 Evergreen Way, Everett, WA.

We offer 4 weeks of paid training. The hours of the training will be based on your schedule or will be discussed on your first day of employment, Monday – Friday. Training will be conducted onsite.

If you are located in Everett, WA you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Answer inbound calls from patients / call center environment
• You will be handling a high volume of incoming calls from patients up to 80-100 per day
• Calls include patient requests for appointments, new patients, insurance questions, transferring for triage OR refill, OR sending messages through patient’s charts to on-site clinical staff
• Other duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm PST (Shifts may vary). It may be necessary, given the business need, to work occasional overtime

 

Preferred Qualification:

• Prior health care experience
• Call Center experience

 

Telecommuting Requirements: 

• Reside within Everett, WA 
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Skilled in problem solving to quickly assess current state and formulate recommendations

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Washington Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.