Medical Receptionist – Manchester, CT

Explore opportunities with Optum,  in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. 

ProHealth Physicians has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team. The position is full-time (40 hours/week) Monday – Friday 7:30am – 5 pm. May be asked to float to local practices in the region for coverage.

Location: onsite daily at 515 Middle Turnpike W, Manchester, CT

Hours: Clinic is open 7 AM to 7 PM and rotating Saturdays from 8 AM to 12 PM. The hours for this role will likely be from 9:30 AM to 6 PM or 10:30 AM – 7 PM

Primary Responsibilities:

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Answer incoming and make outgoing calls regarding appointment requests, follow up, etc
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1 + years of receptionist experience

Preferred Qualifications:

• Experience working with an electronic health record 
• Knowledge of medical terminology
• Office Administrative / Receptionist / Clerical experience in a medical environment
• Customer Service experience in retail, hospitality, etc
• Knowledge of ICD – 10 and CPT coding 

Connecticut Residents Only: The hourly range for Connecticut residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

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