Senior Technical Production Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Improve the customer experience by proactively partnering and consulting with business resources to implement enhancements to existing processes and workflows
• Cross functional requirements gathering, system consultation, and implementation of system design and configuration
• Support and understand the rating formulas and factors, system workflow, and implement appropriate design and configuration of workflow portals within the StepWise application suite
• Use Excel and SQL-based systems to solve business problems / achieve clients’ expectations 
• Understand industry issues, changes, and potential impacts and opportunities for the StepWise consulting team 
• Consult with internal/external clients to understand business needs and translate into technical solutions including design, development, and delivery
• Manage project deadlines across multiple clients with minimal supervision
• Convey proposed solutions to non-technical audience through presentations and demos
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• B.Tech / MCA / Msc / MTech (Minimum 16 years of formal education, Correspondence courses are not relevant)
• 6+ years of experience as a Product Manager, preferably in healthcare or financial services
• 6+ years proven cross-functional influence experience and well-developed relationship building skills, willing to take a leadership role driving initiatives, working across organizations and structuring approaches to new opportunities
• 6+ years of experience using Agile/Scrum or similar methodologies, and associated tools (AHA, Jira, Confluence)
• 6+ years of experience using quantitative and qualitative data to assess priorities and influence roadmaps
• 3+ years of experience developing, designing or implementing products
• Proven experience working in the healthcare
• Experience with user interface design and/or workflow automation
• Experience working in an agile development environment
• Knowledge of the full Software Development Life Cycle

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.