Director of Clinical Quality – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Join OptumHealth’s national Quality and Patient Safety Team and lead the transformation of our proactive risk assessment adherence program. As the Director of the PRA Program, you will design and implement a comprehensive program to ensure all Optum Health businesses adhere to established safety standards, proactively assess compliance, and address non-adherence promptly. This role offers the opportunity to make a significant impact on patient safety across various care settings, including ambulatory, ASC, specialty, behavioral health, and home care. This role reports to then National Vice President of Quality and Patient Safety.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Vision & Strategy: Develop and expand a scalable safety and quality adherence partnership program across Optum Health, incorporating feedback from stakeholders
• Best Practices: Implement strategies to drive transparency, accountability, and adherence to safety standards
• Expertise Development: Enhance the national PRA team’s expertise in clinical and operational solutions for diverse care settings to mitigate risks
• Innovation: Evaluate and refine new safety strategies and adherence monitoring techniques
• Resource Allocation: Develop productivity and capacity reporting for staffing and assure all resourced are distributed to achieve priorities, goals and strategy; deploying the resources that best enable the team to do their work
• Strategic Planning: Create and execute an operational annual plan to accomplish the identified and aligned QPS strategies; Identify and track annual initiatives, monitor and measure progress to plan using meaningful KPIs, provide real time and supportive and corrected feedback an assistance
• People Manager: Develop and Lead a team of high performing Clinical Quality Consultants nurses to improve safety and quality through innovative change management strategies
• Collaboration: Partner with all national QPS lanes to align and maximize the effectiveness as one integrated national QPS team for all initiatives
• Conflict Management: Drive resolution of inevitable individual, team and business unit conflicts; offering assistance and direction moving to production resolution
• Represent and Respond to Stakeholders: Build a network across the enterprise to influence and align key stakeholders toward a shared vision; Prepare and deliver presentations to foster relationships and align with critical stakeholders, recognizing and responding to their diverse needs
• Safety Industry Methodolgies and Practice: Stay abreast of all surveying and quality improvement strategies (i.e. Joint Commission, AAAHC, IHI, AHRQ, etc.)

Why OptumHealth?

• Flexibility: Enjoy the flexibility to work remotely from anywhere within the U.S.
• Impact: Positively impact patient safety across the nation
• Recognition: Be rewarded and recognized for your performance in a challenging and supportive environment
• Development: Receive clear direction on success and opportunities for career development

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:        

• Clinical credentials (RN, PA, NP)
• 8+ years of progressive roles in the healthcare industry, in a clinical care setting
• 5+ years of experience managing and leading teams
• Experience with change management techniques in health systems/medical groups
• Experience in developing strategies for organizational change
• Proven ability to take bold and decisive action to assure patient safety
• Proven root-cause analysis expertise
• Proven solution-focused problem-solving skills
• Proven ability to work both independently and collaboratively
• Proven solid consultative skills with senior leaders
• Proven commitment to UHG values: integrity, compassion, inclusion, relationships, performance, and innovation

Preferred Qualifications:

• Proven exceptional communication and interpersonal skills
• Proven self-starter with solid planning, organization, analytical, and problem-solving skills
• Proven track record of building and influencing relationships with executives and stakeholders
• Proven solid presentation, written, and verbal communication skills
• Proven history of driving initiatives and achieving performance goals in a complex organization

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.