Principal Data Scientist, Engagement Analytics – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Principal Data Scientist, Engagement Analytics plays a pivotal role in shaping member experiences and driving business success. This role leads the development and optimization of advanced analytics to reduce touchpoint abrasion and improve engagement across channels. By delivering actionable insights and supporting critical data assets, this position ensures that member interactions are data-driven, compliant, and personalized. 

With a direct impact on key metrics like engagement, retention, and revenue, the role is instrumental in optimizing the end-to-end communication experience and enabling strategic initiatives, including the Adobe ‘Journey of Journey’ Orchestration roadmap. By partnering with cross-functional teams, the Principal Data Scientist transforms complex data into solutions that enhance engagement, member satisfaction and safeguard business outcomes, making it a cornerstone of our journey toward seamless and impactful member engagement.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Optimize Member Experience with Communications: Leverage insights to influence touchpoint strategies, improve efficacy, and enhance member engagement metrics
• Lead Model Development to Optimize Engagement: Design, maintain, and optimize the M&R Bombardment Model, providing data-driven insights to improve member engagement and reduce touchpoint abrasion. Serve as a SME for the development of future orchestration modeling strategies such as Member State
• Advanced Insights and Reporting: Deliver advanced touchpoint analytics, including scenario analyses to assess the impact of potential intervention strategies, and oversee the design of orchestration related dashboards
• Compliance Risk Mitigation: Develop and refine analytics to support Federal TCPA and DNC compliance, minimizing regulatory risk
• Strategic Partner for Adobe ‘Journey of Journey’ Orchestration: Act as the SME for touchpoint data and analytics to support future-state Adobe Orchestration capabilities and other tech-forward initiatives
• Stakeholder Collaboration: Partner with cross-functional teams, including data engineering, martech, marketing, operations, product, and clinical to align data strategies with business goals
• Data Asset Stewardship: Ensure the integrity, stability, and quality of the M&R touchpoint data asset for all bombardment and fatigue related components, enabling critical business analyses

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience in data science, analytics, or related roles, with a focus on marketing and engagement
• Experience in Cloud data systems, including tools such as Databricks and Snowflake
• Experience working with large datasets and advanced data infrastructure
• Expertise in predictive modeling, machine learning, and statistical analysis
• Proficiency in Python, R, SQL, and data visualization tools (e.g., Tableau, Power BI)
• Demonstrated success in developing data assets and analytics to support multi-channel engagement strategies

Preferred Qualifications:

• Healthcare industry experience
• Experience in supporting cross-functional teams on tech-forward roadmaps
• Experience with Adobe Experience Cloud, particularly in journey orchestration
• Proven familiarity with marketing lifecycle analytics and touchpoint optimization. 
• Proven solid verbal, written, and presentation skills. Proven ability to communicate and advocate complex analytics to non-technical stakeholders

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.