Clinic Operations Coordinator at WellMed in San Benito

WellMed, part of the Optum family of businesses, is seeking a Clinic Operations Coordinator to join our team in San Benito, TX. Optum is a clinician-led care organization that is changing the way clinicians work and live.

$1,000 Sign-On Bonus Potential for External Candidates

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Position in this function is under the general guidance of the Clinic Administrator, supervises and coordinates staff performance, activities and functions at assigned clinic to ensure the delivery of quality patient service. This position ensures assigned staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective clinic operations. The COC will also provide support to clinic staff in the absence of the Clinic Administrator. 

Primary Responsibilities:

• Supervises assigned staff to ensure quality patient care, including forms and procedures as required
• Monitors clinic workflow and schedule to ensure productivity standards are met
• Administers clinic policies and procedures in a consistent and timely manner
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff
• Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care
• Assists Clinic Administrator to work with senior management and ensure operations and relations are effective 
• Attends required meetings and participates in committees as requested
• Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
• Ensures that offices for new and incoming physicians are ready and equipped
• Coordinates staff work activities and serves as resource to medical management staff in various market(s)
• Collects clinic performance and quality metrics and produces reports for management
• Orders office and medical supplies and ensures sufficient quantities are maintained at all times. Assists the Clinic Administrator in budget preparation and adherence
• Coordinates conference calls and assist with preparation for meetings for staff in market
• Performs all other related duties as assigned

In 2011, WellMed partnered with Optum to provide care to patients across Texas and Florida. WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for more than 1 million older adults with over 16,000 doctors’ offices. At WellMed our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we’re making health care work better for everyone.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of comparable work experience beyond the required years of experience 
• 1+ years of clinic operations or healthcare experience, including 1+ years of supervisory/lead experience
• Computer literacy
• Working knowledge of Microsoft Office applications, including Excel, Word, Outlook, and Teams
• Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations 
• Knowledge of office management techniques and practices  
• Proven skill in gathering, analyzing, and evaluating data 
• Proven skill in written and verbal communication 
• Proven ability to exercise initiative, problem solving, decision-making 
• Proven ability to establish priorities and coordinate work activities 
• Proven good communication and customer service skills 

Preferred Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing or related field
• Knowledge of fiscal management and human resource management techniques

Physical & Mental Requirements:

• Ability to lift up to 25 pounds 
• Ability to push or pull heavy objects using up to 25 pounds of force 
• Ability to sit for extended periods of time 
• Ability to stand for extended periods of time 
• Ability to use fine motor skills to operate office equipment and/or machinery 
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.