Associate Patient Care Coordinator – Forest Hills, NY

Optum in the tri-state region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group) offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey, and Southern Connecticut. For more information, visit www.optum.com/tri. 

ProHealth is one of the largest private multi-specialty medical practices in the Northeast and has been serving the health needs of Long Island and the Greater New York Metropolitan area since 1997. With over 900 providers in 300 locations, our goal is to provide quality health care to ensure that our patients get the right care at the right time. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Join us to start Caring. Connecting. Growing together.  

Optum Pediatrics Forest Hills part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Office is open seven days a week. This role would consist of a 37.5-hour work week, between the hours of 8:00 am to close (approximately 6:30 pm). The schedule will be determined by the supervisor upon hire.

Location:   108-48 70^th Road, Forest Hills, NY 11375 

Primary Responsibilities:

• Demonstrate excellent customer service in welcoming and assisting patients and visitors
• Check patients in and out
• Obtain patient co-payments
• Schedule appointments
• Maintain heavy call volume
• Complete various patient, insurance or organizations forms effectively and efficiently.
• Verify and scan patient insurance information
• Generate referrals as needed
• Knowledge of EMR – EPIC preferred, Word-Processing software and other specialized software for healthcare industry
• Ability to function as an effective team member. Works well alongside physicians, nurses and other ancillary staff
• Demonstrates courtesy to the patient at all times, incorporating C-I-CARE into all patient interactions
• Ability to communicate effectively
• Ability to be work as a Medical Assistant (MA) and a receptionist
• Work with integrity, uphold the company’s mission, values, and maintain confidentiality in all situations.
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 6+ months of experience working in a medical office position performing duties such as medical assistant, scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records 
• 6+ months of experience with knowledge of insurance carriers and managed care plans  
• 6+ months of experience with knowledge of medical terms
• Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)

Preferred Qualifications:

• Technical or associate’s degree in medical field
• Experience working with an electronic health record (EPIC)
• Ability to work as medical assistant

Soft Skills: 

• Ability to work independently and maintain good judgment and accountability 
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

 

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
 
 

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