Associate Director, Client Engagement

Associate Director, Client Engagement– Letterkenny/Dublin, Hybrid

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their abest. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams. healthcare system works better for everyone

As an Associate Director, Client Engagement, you will be part of UnitedHealth Group’s mission of helping people live healthier lives. You will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. 

Primary Responsibilities for an Associate Director, Client Engagement:

•    Mange client Risk Adjustment data submissions to the Centers for Medicare and Medicaid Services (CMS) from receipt of data through to CMS response files. 
•    End to End accountability for Risk Adjustment Submissions to CMS. 
•    Ensure staff are delighting clients and managing all data throughput to ensure a 24-48 hour turn around time from the time the data is received to loaded and a 3-business day turn around to get all data to CMS. We should have no more than an 8-business day turn around between receipt of data and CMS response data with no data outstanding or unprocessed. 
•    Responsibility for fostering an environment that encourages staff to do their best life’s work as well as ensuring we delight all clients. 
•    Continuous communication and metrics presentation and reporting to all stakeholders and leadership. 
•    Continue to work on incorporating the latest innovation to ensure efficiency.
•    Ensure we have no data slippage or gaps in processes. 
•    Every place data transition has a control in place. 
•    Analyze, review, forecast, and trend complex data 
•    Present analysis and interpretation for operational and business review and planning  
•    Support short and long term operational/strategic business activities through analysis 
•    Develop recommended business solutions through research and analysis of data and business process and implement when appropriate 
•    Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. 
•    Support short and long term operational/strategic business activities – by developing, enhancing and maintaining operational information and models. 
•    Develop and implement effective/strategic business solutions through research and analysis of data and business processes. 
•    Generally work is self-directed and not prescribed.
•    Works with less structured, more complex issues. 
•    Serves as a resource to others.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications for an Associate Director, Client Engagement:

•    Previous experience of working in a client facing role in a high volume data industry or organisation  . 
•    Bachelor’s degree in Business, Finance, Health Administration, related field or commensurate experience
•    Strong experience in business/finance analysis 
•    Understanding of SQL required
•    Experience organizing people and processes to complete projects
•    Strong leadership experience with people and processes
•    Experience leading large projects with positive outcomes
•    Experience gathering requirements from the client/business and documenting
•    Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required 
•    Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
•    Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally
•    Ability to problem solve including multiple priorities and research conflicting and/or inaccurate data 
•    Working knowledge of relational databases, database structures 
•    Ability to perform well under pressure and multitask with little to no direction 
•    Proven previous direct client management experience. 
•    Unix systems and commands familiarity

Preferred Qualifications:
•    EDI 837 Files and Data formats and/or medical claims experience  
•    Healthcare Claim processing or health care related data required
•    Experience in an Agile work environment 
•    Python programming

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2024 UnitedHealth Group. All rights reserved.
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