***Health Informatics Manager – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

Optum’s EHR Services is a clinically oriented health IT consulting group within Optum. We have a holistic approach to the implementation and optimization of Electronic Health Record (EHR) and associated clinical technology solutions. The approach includes clinical workflow redesign, technical solution design, stakeholder engagement, education, and reporting capabilities to help health systems prepare for and thrive under value-based and risk-based models by focusing on three constituencies critical to care delivery: providers and their care teams, patients, and payers.

 

Our EHR Services practice continues to grow our comprehensive health informatics services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. The Health Informatics team assists our clients both internal and external in their efforts to solve challenging issues while delivering excellent results. We have a unique opportunity to engage directly with our clients and participate in creating and implementing solutions.

 

This Health Informatics Manager is the primary project lead for the implementation of Optum clinical solutions. This position will play a key role across the clinical transformation of the organization, leading various projects and programs, proactively looking for efficiencies and workflow enhancements, participating in clinical governance councils, and mentoring other team members. The role will scope, plan, oversee and document all aspects of multiple concurrent projects with varying degrees of complexity within the organization. This role regularly consults with upper management to ensure the scope and direction of each project/product is on schedule, collaborating across the organization for support. Our managers demonstrate knowledge of core project management principles and provide exemplary customer service that continues to position Optum as a center of excellence for technology consulting and related EHR services.

 

We are seeking an experienced clinician and/or health informaticist with good EHR and clinical solutions expertise who wants to be part of an innovative and forward-thinking team. Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our team members will foster a culture of diversity and inclusion and drive innovation for our organization and our clients. 

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Primary Responsibilities:

• Utilizing the principals of health informatics, the manager will serve as the project/product lead to drive implementation and optimization of clinical solutions integrated with the EHR, including activities such as defining clinical strategy, leading client meetings, recommending design and configurations, attending clinical governance councils, and advising on training for providers and adoption approach
• Develop and maintain detailed project plans (including resource assignments, schedules, dependencies, etc.)
• Identify relevant stakeholders and build communication strategies to ensure project deliverables are on time, within budget, and meet desired outcome metrics Identify, escalate, and mitigate project risks and issues, communicate project status, and navigate changes in project scope, resources, or timeline to ensure that the project sponsor is satisfied with project results
• Provide coordination amongst multiple parties (clients, vendors, external partners, and Optum) to bring alignment and shared understandings of project scope, timelines, milestones, and expectations
• Utilize data, industry trends, and best practices to support the development of consulting methodologies that will address current challenges facing health systems related to the adoption and use of health IT as well as driving achievement toward client-specific organizational objectives and strategic goals
• Assess opportunities for technology/solution improvements in collaboration with clinician feedback to understand workflows, define problems, and recommend and implement clinical solutions
• Collaborate with client in the creation of business cases for new technologies or technology projects, including cost/benefit analysis for system selection efforts and budget considerations related to technology
• Support the development and adoption of standards for evidenced-based care practice and collaborate with the training team to create education or training materials as appropriate
• Participates in end-user validation activities
• User acceptance testing including development of scripts and execution, both internal and external clients
• Build consensus among client stakeholders who play a critical role in the client’s ability to successfully implement the identified solutions
• Provide action plans for areas where performance is not tracking to target
• Mentor current informatics team to accurately diagnose the issues the client has identified (as well as underlying issues), and determine the appropriate solutions that will lead the client to achieve best practice performance specific to clinical workflows
• Implement best practices and improve operating efficiencies
• Collaborate with clinical, technical, and operational leadership to enhance select products / solutions
• Implement appropriate service delivery models for relevant application functions in defining, delivering, and improving services for the organization
• Communicate effectively and accurately in writing and verbally to prospects, members, and other staff
• Collaborate on process improvements within the EHR Services team and participate in process improvement efforts
• Provide resource scoping and staffing recommendations across projects

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:        

• 5+ years of relevant informatics experience utilizing data to drive outcomes, improve experience, and efficiencies
• Proven experience with EHRs and clinical solutions (e.g., Epic, Oracle Health, 3rd party integrated solutions (Pharmacy applications)
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Experience at fast-paced and agile company, managing multiple projects concurrently
• Solid communication and relationship management skills with experience working across all levels, from administrative to executive
• Technical aptitude to fully understand and acquire the necessary knowledge required to effectively collaborate with team members on any project
• Demonstrated ability to build partnerships and influence others, including working across different groups to drive commonality and reusability in solution design
• Proficiency in Smartsheet, Visio, Microsoft Project, Excel, PowerPoint, or similar tools for managing projects and deliverables
• Experience working with fully remote project teams and leading projects to successful completion
• Ability to travel up to 50% annually, USA domestic locations; Travel may be lower depending on project requirements

 

Preferred Qualifications:        

• 2+ years of clinical experience e.g., RN, RT, MA. PA
• 2+ years of case management or acute experience 
• In-depth knowledge of EHR and the full implementation lifecycle of an electronic medical record application from conception through development into production 
• Consulting experience with a focus on analyzing and interpreting client needs and creating value through professional product delivery

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.