Offers Engine Product Manager (Adobe Journey Optimizer) – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is seeking an experienced professional who is business savvy, technical and loves to stay busy, own projects, and interact/collaborate with multiple stakeholders.   

This position will act as a liaison between our UMR business and IT teams, working to translate business marketing offers into condition logic. You’ll be expected to ensure our offers matrix is set up in a scalable manner that allows for UMR business growth along with supporting our uniquely branded partnerships. The ideal candidate will be able to develop and maintain positive relationships with cross-functional team members, establish trust and credibility in a matrix organization, as well as demonstrate effective interpersonal, influence, collaboration and listening skills. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Work independently with key stakeholders to bring together cross-functional teams to collaborate on shared initiatives
• Oversee migration efforts from current offers engine to Adobe platform including planning, execution and reporting on progress to senior leadership
• Design, develop, and implementing new marketing offers using Adobe Journey Optimizer
• Monitor UMR’s offers matrix and supports ongoing maintenance and operations inclusive of testing, enhancements, and defect resolution
• Collaborate with larger UMR product teams to create and maintain a roadmap for future offers matrix enhancements including identifying gaps, inconsistencies, and dependencies in the matrix
• Utilize excellent organizational skills to manage multiple projects under quick deadlines and be able to respond quickly and accurately to change 
• Create comprehensive documentation on best practices and guidelines for offers orchestration
• Work with key stakeholders to develop a robust reporting framework that can be used to enhance the member experience and show value to our customers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Familiarity with establishing rules and conditional logics to customize offers based on specific attributes
• Database skills – expertise in databases such as SQL/ Oracle /Teradata etc.
• Demonstrated solid ability to partner and effectively work across the organization with line of business and IT partners
• Demonstrated solid implementation, coordination and communication skills

Preferred Qualifications:

• Experience with Adobe Journey Optimizer or other offers engines
• Experience in health care/health insurance or pharmacy industry 
• Experience working independently, leading solutioning, managing and prioritizing deliverables for projects with multiple requirements, timelines and milestones 
• History of working cross functionally and navigating a matrixed environment in a large company 
• Comfortable communicating with and presenting to marketing and business leaders 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.