Care Team Associate – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Care Team Associate (CTA) will effectively support the successful implementation and execution of all Care Management and processes. The Care Team Associate will provide support to the care management case management staff to include manager, Director, and Vice President to ensure applicable program processes and operational responsibilities are met. The CTA provides support for Utilization and Care Management processes. This position is responsible for queue management, requesting clinical, managing faxes, creates authorizations, and generating written notifications to providers per delegation requirements This position will serve as a liaison with internal/external customers/departments to ensure optimal customer service.

 

This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm. It may be necessary, given the business need, to work occasional overtime.

 

We offer 2-3 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm CST, Monday – Friday

 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Documents all patient interactions in a concise manner that is compliant with documentation requirements for Model of Care, NCQA and Center for Medicare and Medicaid Services (CMS) regulations.
• Receives and responds to incoming inquiries from all communication venues: e.g. TruCare, provider portal, department e-mail box or Rightfax.
• Coordinates and assists in monitoring of documentation queues for clinical information received, as well as administrative preparation for clinical staff.
• Conducts out-bound calls for requesting clinical information.
• Completes timely data entry of out-bound call provider contact information into software applications (TruCare, etc.).
• Provides clerical and/or administrative support to clinical staff and managers for special projects and reporting needs.
• Provides excellent customer service by serving as a resource to all internal and external customers.
• Attends required meetings and participated in adhoc committees as needed.
• Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan policies.
• Performs all other duties as assigned.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED required.
• Must be 18 years of age or older
• 2+ years of administrative support experience.
• Advanced knowledge of Microsoft Office products, including Microsoft Excel, Microsoft Word, and Outlook.
• Ability to work independently, with some supervision and direction from the manager.
• Possesses a medical terminology knowledge base.
• Should possess and demonstrate excellent organizational skills, customer service skills, to include verbal and written communication.
• Should maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times.
• Should maintain strict confidentiality at all times.
• Should adhere to all department/ organizational policies and procedures.
• Should live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service 
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm. It may be necessary, given the business need, to work occasional overtime. 

 

Preferred Qualifications:

• Certified Medical Assistant training or certification preferred.
• 2+ years of experience in a physician’s clinic or hospital preferred.
• Additional years of experience working in a medical care setting as a receptionist or medical assistant.
• Bilingual language proficiency (English/Spanish).

 

 

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

 

Physical and Work Environment:

•   Ability to lift up to 25 pounds
•    Ability to push or pull heavy objects using up to 25 pounds of force
•    Ability to sit for extended periods of time
•    Ability to stand for extended periods of time
•    Ability to use fine motor skills to operate office equipment and/or machinery
•    Ability to properly drive and operate a company vehicle
•    Ability to receive and comprehend instructions verbally and/or in writing
•    Ability to use logical reasoning for simple and complex problem solving

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

 

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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