Senior Clinical Administrative Coordinator – Remote in FL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00 am – 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on the job training. The hours during tratining will be 8:00 am – 5:00 pm from Monday – Friday.

If you are located in Florida, you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Act as a Subject Matter Expert for other team members
• Manage the intake of members OR the admission / discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Resolve inquiries from members and / OR providers
• Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you’ll also be the “go-to” resource for information. The flexibility to work evening hours will also be required

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience with analyzing and solving customer problems
• 1+ years of experience with working in the health care industry
• 1+ years of experience with working with medical terminology
• Ability to work between the hours of 8:00 am – 5:00 pm local time from Monday – Friday

 

Preferred Qualifications:

• Experience with working with health care insurance
• Experience in a hospital, physician’s office OR medical clinic setting
• Clerical OR administrative support background OR experience working in a call center environment
• Experience with working with Medicare and / OR Medicaid Services

 

Telecommuting Requirements: 

• Reside within Florida 
• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy 
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

  

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.