Senior Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Time sensitive, accountable for deliverables, SLA’s and KPI assigned to the team
• Ensure MBO Goals are tracked & achieved
• Collaborate with multiple stakeholders to understand and analyze the requirements
• Client interactions, and updates
• Updates on OBR, QBR with leadership
• Manage assigned special projects and adhoc tasks to completion within target date
• Work with US counterparts on process related subjects
• Conducts regular performance reviews & discussions with employees and drive consistency and efficient performance for the team
• Help his/her employees on any administrative needs and enable them to foster an environment of teamwork & employee satisfaction
• Address operational issues and concerns in a timely fashion
• Share best practices and support team goals and objectives
• Ensure all process/people related reports are published within a defined timeframe
• Should govern the overall performance for complete Teams, process assigned to the individual and act as an owner of those respective businesses
• Should be self-driven and have decision making skills
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience in People Management, Performance management
• Technical Skill Set:
  • Overall experience of 8+ years with good understanding of US Healthcare Business
  • Experience in Reporting, data visualization and presentation of dashboards
  • Expertise in Excel, Power BI & SQL
  • Knowledge on Scrum Master, Agile Methodology
  • Quality centric, aware of VSM, Lean Six sigma methodologies, RCA, 5 Why’s
  • Should have an innovative bent to constantly drive Operational and Performance excellence
  • Development and career progression planning for their DR’s
  • Have innovative bent and should challenge status Quo
• Interpersonal Skills:
• Proven excellent verbal and written communication skills
• Proven ex creative, responsive and adaptive in a dynamic environment and a good team player
• Ability to adhere & Drive all established company policies & procedures
• Ability to work independently and creatively research and implement new solutions
• Ability to work under pressure and deliver within required turn-around times
• Should be flexible to adapt to quick delivery models

Preferred Qualification:

• Excellent People Management Skills with 5+ years of Team handling experience
• Experience in Provider Data Operations

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.