C&S Strategy and Operations Capability Manager – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

The C&S Strategy and Operations Capability Manager will partner with Strategic Portfolio leads, IT, Health Plan and Regulatory Teams, Operation Leads, and other internal cross functional partners to drive improvements of existing digital technology solutions to deliver a best-in-class experience to our C&S membership across various platforms and tools.  

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• This position contributes to the intake and evaluation of IT requests based on C&S strategic and regulatory priorities to identify business needs and translate into specific requirements.  These requests will be both identified by candidate through data driven knowledge and relationship building, as well as through leadership internal capability owners, senior leadership, and health plans. Following a capability management discipline, this role will leverage C&S Common Intake to request intake, prioritization, and IT Agile processes, and will support the phases of Agile IT software development including initiation, design, and testing
• This role will work with product owners and business stakeholders to gather, develop, document, write and validate business needs, requirements and specifications. This role will be responsible for securing capital funding and collaborates with teams to identify the most effective way to meet business needs when considering all variables, which at times may include non-IT solutions.  Will also work closely with stakeholders and cross-functional teams to ensure alignment and resolve business, data and process issues within the team
• This position is also responsible for researching and analyzing data and business processes via quantitative and qualitative analysis for requirements development and to support solutioning. Collaborates with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow and/or functionality
• This role requires analyzing and contributing to capability development business processes and improvements, and supports preparation and development of capability business benefit cases for leadership approval. He or she will also lead cross-functional meetings and maintain productive relationships with stakeholders on capability strategies, related activities, challenges and opportunities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of analytical or technical experience
• Familiarity with Cost/Benefit Analysis development and Capital Business Processes
• Intermediate proficiency with Word, Excel, Visio, PowerPoint, and SharePoint
• Proven excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities
• Demonstrated ability to communicate ideas clearly and concisely, interface with and present to leadership effectively
• Demonstrated ability to effectively break down barriers to maintain progress on initiatives
• Demonstrated ability to build trust and form effective relationships with stakeholders
• Demonstrated excellent oral, written and interpersonal communication with both technical and business audiences

Preferred Qualifications:

• Experience in
  • Government related Health Care/Clinical environments – and/or-
  • Delivering on complex IT needs in a matrixed organization
• Experience in Agile development
• Experience working on a virtual team
• Working knowledge of relational databases, data base structures, and data mapping
• Proven flexible and deals well with ambiguity
• Proven ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes
• Proven ability to manage multiple tasks and priorities in a matrixed environment
• Proven solid problem-solving skills and attention to detail

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.