Client Service Account Manager Surest – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

 

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

Functional Description

• Medical benefit consultant with expertise in understanding all aspects of medical benefit provisions, limits and details
• Manages ongoing benefit capture and service delivery for multiple clients with a focus on new business
• Builds relationships with internal parties including Surest Client Managers, Surest Implementation Project Managers, and Strategic Client Executives and serves as the primary point of contact for overall benefit administration
• Represents clients internally and coordinates with AMT to implement client benefits, complete projects, and address ongoing service needs
• Jobs in this function have end-to-end ownership of benefit information for ASO customers for assigned book of business, including engagement in audits as needed
• Serves as a liaison between the internal team, the client, consultants, brokers and internal functional areas to ensure accurate delivery of client benefit information
• Generates confidence, ensures clarity and understanding of customer benefits

 

General Profile

• Assesses and interprets customer benefit needs and requirements utilizing SPDs, BTB and regulatory guidelines
• Identifies options for implementation of non-standard benefits, submits Exception Management requests when required
• Assess audience and targets message using relevant terms to meet needs and ensure understanding
• Engages in projects related to benefit capture and implementation
• Assists in the development of benefit training tools
• Engages with Clients to clarify and capture Limits & Details for the assigned book of business

 

Job Posting

• This is a new and evolving role within National Accounts.  The ideal candidate will be comfortable working in a fast-paced environment and will engage in developing relationships and service delivery specific to our clients. As the role progresses, the individual will have the opportunity to take on new challenges, expand their skill set, and contribute to the continuous improvement of our processes and services.
• This position will focus on the management and delivery of client specific benefits for a National Account book of business
• The individual will engage in developing relationships and service delivery specific to Surest benefits for National Account clients
• The position will require relationships with internal benefit strategists, client managers and case installation team members, and others
• The position will act as the primary point of contact for benefit-related service delivery and resolution of benefit-related issues
• The role requires benefit consultation, understanding of UnitedHealthcare and Surest standards, options, and coordinates with other functions to ensure accurate implementation of benefits in the system
• Prior experience in a service role and knowledge of medical benefits is required
• Candidate must have a professional demeanor, excellent problem-solving skills, organizational skills, and ability to understand and consult with clients and internal parties on the implementation of benefit plans within UnitedHealthcare and Surest systems
• Excellent documentation skills and a quality mindset are required
• The individual may be asked to assist in training others to further understanding of the process of benefit collection and implementation
• Acts as a consultant to the team, addressing process and benefit specific questions

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience working within the healthcare industry 
• 2+ years of experience with regulatory activities and medical benefits 
• Intermediate level of proficiency with Microsoft Office products including Excel, Word, and Outlook

 

Preferred Qualifications:

• Experience with summary plan descriptions  
• Experience working with clients, consultants and brokers to craft medical benefit plans
• To provide stability, a 2-year commitment to remaining in the role is requested

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.