Care Coordinator – Tampa, FL

Optum FL is seeking a Care Coordinator to join our team in Tampa, FL. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

The Care Coordinator (also referred to as a Referral Coordinator) is responsible to the Center Administrator and assists with medical management data entry and referral functions.

This position is full-time, Monday – Friday. Employees are required to work during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 14701 N Florida Ave., Tampa, FL 33613.

We offer 2 weeks of paid training. The hours during training will be 8:00am – 5:00pm, Monday – Friday.

 

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Responsible for total coordination and processing of all patient referrals for specialty services
• Follows protocols for proper authorization and processing of all referrals
• Communicates with the patient on a timely basis for all scheduling requirements
• Coordinates pre-admission testing requirements with clinic personnel and patient
• Completes all administrative functions associated with referral activities in a timely manner
• Enters all referral, hospital, outpatient, DME and other patient specialty health service authorizations into the computer system according to Company policy and procedure
• Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly
• Responsible for monitoring all referral reports not received and timely follow-up in accordance with Company policy and procedure
• Performs other duties as assigned
• Must have consistent, punctual and reliable attendance

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Knowledge of HIPAA regulations
• Results and goal – oriented with a philosophy for quality improvement
• Possess high job accuracy, efficiency, and dependability
• Must be computer literate and have exceptional telephone skills
• Possess communication and organizational skills with the ability to multitask, set priorities, and meet deadlines
• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with customer service skills
• Ability to multi-task in a high paced environment with good organizational skills
• Ability to read, speak, write, and understand the English language fluently
• Ability to follow written and oral instructions and to work with general guidance
• Ability to work during our normal business hours of 8:00am – 5:00pm, including the flexibility to work occasional overtime, based on the business need

 

Preferred Qualifications:

• Medical office experience with referral processing for HMO plans
• Experience with EMR systems
• Knowledge of medical coding

 

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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