Business Operations Specialist – Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Business Operations Specialist executes tasks to ensure effective print production, support project management and vendor management of communication delivery programs. Accuracy, expert knowledge of the products and workflow are also keys to providing our business partners with flawless execution of the services we offer.  This role requires a willingness to be a team player and the flexibility to take on new challenges, duties and tasks with short notice. 

 

If you are located in Eden Prairie, MN, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

  

Primary Responsibilities:

• Provide high quality, customer-responsive turnaround of print jobs in a cost-effective production environment
• Provide exceptional customer service and support to assure production work requirements are clearly defined and that timeframes and cost factors are given appropriate consideration
• Coordinate schedule to meet customers’ expectations and deadlines.  Communicate the status of jobs, any unique circumstances relating to jobs, etc. to other staff as needed
• Serve as day-to-day contact for print vendors to ensure projects are on time, meet quality standards, and are billed accurately
• Ensure all jobs are delivered on-time, expedite operations that delay or alter schedules to meet unforeseen conditions. Remain in contact with customers when critical issues arise or work production schedule is jeopardized
• Monitor jobs for errors and/or “common sense” mistakes to eliminate rework
• Create and maintain multiple Excel spreadsheets including test data, client and project tracking
• Create or edit procedure and job aid documentation for all tasks or processes assigned
• Participate in training activities, or other special assignments as requested
• Comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite
• Maintain and foster collaborative working relationships with team members, internal clients, and external vendors
• Support the overall business goals by performing additional duties as assigned or requested

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma/GED
• 1+ years of account management experience and/or project management experience
• 1+ years of experience leading multiple concurrent projects while effectively prioritizing multiple tasks, priorities, projects, and deadline to resolve customer issues and meet delivery timeline 
• Proficient in Microsoft Office (including Word, Excel, Outlook, PowerPoint)
• Ability to travel occasionally on business (Attend functions, less than 10% travel nationally)

 

Preferred Qualifications:

• Knowledge of print production/print process experience 
• Experience coordinating or managing deliverables of third-party vendors 
• Solid interest and/or knowledge of new technologies and process improvement workflows 
• Proven effective negotiation, communication, project, and time management skills 
• Demonstrated high level of attention to detail 
• Proven self-starter with excellent communication, organizational, process planning, decision making and implementation skills 

  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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