Hospital Registration Supervisor – Coon Rapids, MN

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us and make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Hospital Registration Supervisor is responsible for managing the day-to-day operations of the department, including staff supervision, issue resolution, individual productivity, and acting as a technical resource. Provides ongoing support and developmental guidance by analyzing performance metrics, providing performance feedback, and conducting training and other educational opportunities.  Ensuring compliance to all relevant regulations such as HIPAA, Medicare, Medicaid and billing standards.  (This role may be responsible for oversight of a union/contracted site)

Location: Mercy Hospital, 4050 Coon Rapids Blvd, Coon Rapids, MN 55433

Primary Responsibilities:

• Coordinates the day-to-day support for staff and department.
• Addresses staff turnover, education, and training.
• Provides feedback to employees through formal and informal coaching.
• Manages performance issues and reviews.  Conducts performance evaluations that are timely and constructive
• Assess training needs and conducts training or other educational opportunities.
• Analyzes performance metrics to locate and resolve trends and issues.
• Monitors and reports staff quality and productivity by completing monthly audits.
• Interview, hire and mentor new staff to achieve peak performance
• Manages timekeeping and attendance.
• Acts as technical resource to staff and patients.
• Proactively identify, address and resolve issues and concerns.
• Completes monthly 1:1’s and Rounding’s to maintain consistent engagement with employees.
• Oversees and guides the work of employees.  Communicate effectively with team members and other departments to ensure smooth operations
• Works with the manager to provide program and staff development as identified.
• Collaborates with the manager to establish policies and procedures.
• Organize and produce effective in person staff meetings throughout the year.
• Executes and implements approved budgets and financials.
• May be responsible for communicating developed budgets and managing to the developed budget.
• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must be 18 years of age or older
• 3+ years of revenue cycle experience
• Ability to occasionally travel to local sites for in-person leadership meetings
• Some travel time to participate in Optum in-person leadership meetings
• Intermediate proficiency in Microsoft Office

Preferred Qualifications:

• 2+ years supervisory experience 

Physical Demands: 

• Lifting weight up to 20lbs 

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED