Operations Coordinator – Eugene, OR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Operations Coordinator serves patients, staff, and clinicians of Optum Oregon by providing excellent internal and external customer service through administrative support at the Central Business Office. The Operations Coordinator takes payments, completes registration tasks, distributes mail, and organizes and coordinates special projects and events, as needed.

Schedule (40 hours): Monday-Friday, 7:30am-4:30pm or 8am-5pm PST

Location: 1580 Valley River Dr. Suite 150, Eugene, OR

Primary Responsibilities:

• Responsible for a broad variety of administrative tasks that may be confidential in nature. Supports Optum Oregon Operations, including primary care and specialty care clinic operations, and ancillary services (lab, imaging)
• Creates and maintains Operations reports and spreadsheets, partnering with clinic managers to obtain relevant data, and pulling reports directly from the electronic health record system (Epic)
• Receives information from Operations leaders and transcribes into appropriate workflow or policy format. Assists with distribution of meeting agendas or other documentation
• Schedules onsite and offsite meetings, including coordinating venue and catering. Supports and coordinates special projects and events such as employee recognition events, holiday parties, and other celebrations
• Represents Optum Oregon to staff, clinicians, and vendors. Answers multi-line telephone, screens calls, and responds to general email and walk-in patient, vendor, or staff inquiries
• Processes all incoming and outgoing mail, including opening, sorting, and distributing mail from the Central Business Office’s (CBO) Post Office Box, processing correspondence files from the lockbox, and processing returned mail
• Accurately posts incoming cash payments from patients and ensures deposits are completed promptly
• Takes photos and creates badges for new hires and current employees
• Monitors office supplies for Operations and orders as needed. Maintains cleanliness and supplies of break room
• Maintains accurate and up-to-date files, records, and documentation
• Maintains highest levels of professionalism and strictest confidentiality
• Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of health care and/or administrative experience

Preferred Qualification:

• EPIC experience
• Patient registration experience 
• Analyzing, interpreting, and representing data through a variety of sources including reports, proposals, and presentations utilizing Microsoft Office, Outlook, and other electronic platforms

Soft Skills:

• Excellent communication skills, both verbal and written, with strong skills in grammar, spelling, and punctuation
• Delivers high-quality work products and outcomes in a fast-paced environment. Demonstrates initiative, resourcefulness, and attention to detail. Critical thinking and creative problem solving
• Interpersonal awareness and communication skills to manage conflict or work through difficult situations with candidates, employees and the public. Ability to interact respectfully with the general public and cultivate productive relationships with community partners and employees at all organizational levels
• Planning, prioritization, organization and execution skills. Anticipates and responds to changing workload demands
• Understands, translates, and applies organizational objectives to assigned responsibilities
• Works productively, both independently and as part of a team
• Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively to provide quality customer service

   

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

 UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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