Senior Capability Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Generally, work is self-directed and not prescribed
• Build, maintain and prioritize a capability/product backlog
• Create and guide a prioritized roadmap through the capability life cycle of strategy, OKR/KPI alignment, definition, and delivery
• Own the creation of features and participate in Agile Scrum process alongside product owners and scrum team to ensure business vision and needs are accurately implemented and meet market expectations
• Work with cross functional business stakeholders to define/design industry leading, innovative solutions, and ensure alignment with the enterprise strategies and priority (e.g., capital/funding commitments, revenue commitments, capabilities, functional impacts, cross functional roles)
• Drive incremental value of the capability through improved predictive analytics and a focus on the member experience
• Work across teams (e.g., engineering, product, experience design, content, sales) and build partnerships to solve a myriad of complex user experience problems in creative, thoughtful, and scalable ways
• Oversee the development of your capability and be responsible for completion and deployment of an experience to the production environment, navigating the organization to remove roadblocks and communicating with transparency
• Work with cross-organizational product, dependent capabilities & capability managers to understand their strategic priorities and keep your Features in alignment with organizational goals
• Develop a deep knowledge of your product to drive design decisions and support the business by communicating your suite of available features
• Support the product by coordinating and driving to resolution product issues as they arise ensuring understood issue priority and communicating appropriately with transparency
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 10+ years working in a complex, matrixed organization
• 10+ years of experience with scrum and agile software development processes
• 8+ years of product management (or equivalent) experience
• Experience using data to analyze opportunities and outcomes to drive decisions
• Experience utilizing solid collaboration and communication skills to work effectively in a virtual environment
• Experience utilizing solid organizational skills
• Experience working with engineers and designers to create great user experiences
• Knowledge and understanding of how a product works from a technology lens with the ability to explain it (coding or drawing an architecture diagram is not necessary)

Preferred Qualifications:

• 3+ years knowledge with health industry and/or pharmacy
• 1+ years of experience using predictive and/or consumer analytics
• 1+ years knowledge of pharmacy & benefits pricing
• Experience with Aha and Rally
• Familiarity with delivery and fulfillment processes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.