Bleeding Disorder Patient Liaison- Infusion

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Bleeding Disorder Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

If you are located in Ohio or Pennsylvania, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

• Develop and help maintain consumer relationships by following up with regular proactive contact
• Participate in local and regional non-profit events and support groups to educate and recruit potential patients
• Ensure appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures)
• Provide telephonic, electronic, and / or face-to-face support consumer/patient educational services, which may require travel
• According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
• Participates as necessary in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)
• Assist in the development of educational materials
• Keep current regarding community health issues and regulations
• Complete required training and reports (expense, sales, timesheets) within the requested timeframe
• Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team
• Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
• Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
• Participate on weekly pipeline calls and activities
• Uncover new business opportunities within client base
• Develop and help maintain consumer relationships by following up with regular proactive contact
• Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
• Conduct online marketing research on the new consumer and / or professional business leads
• Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
• Coordinate meetings with patients and appropriate sales team members
• Explain therapy and / or disorder program features or services in detail
• According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences
• Coordinate, lead and deliver patient educational workshops

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of combined experience in social media selling, networking, advertising, customer service or advocacy
• 6+ months of experience with presenting information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
• Knowledge of/experience with the community and resources in which you are servicing
• Intermediate level of proficiency with Hemophilia/Bleeding Disorder knowledge
• Intermediate level of proficiency with Microsoft Office products and general computer use
• Beginner level of proficiency with Business-to-Consumer or Business-to-Business relationship selling and / or marketing skills
• Currently reside within Pennsylvania OR Ohio OR planning to relocate to either state within 45 days of hire
• Ability to travel up to 25-35% of the time to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm EST) but may include nights / weekends or the need to travel
• Must be 18 years of age or older
• Proven ability to work independently
• Proven ability to prioritize tasks, deescalate internal and external stakeholders in times of stress, and respond professionally 
• Proven comfortable with change and able to manage and respond to details, while maintaining organizational and community priorities 
• Proven ability to achieve sales metrics and target market growth
• Proven ability to work well with various personalities and within a team
• Proven flexible communication style
• Proven high degree of motivation
• Proven active listening skills 

Preferred Qualifications:

• Experience within the Bleeding Disorder community
• Salesforce experience 
• Experience with reading, analyzing, and interpreting general business periodicals, professional journals, and technical procedures with the ability to write reports and correspond professionally
• Bi-lingual skills are beneficial this position

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to walk; sit and use hands. The employee is required to stand for several hours at a time such as at foundation events. 
• While performing the duties of this job, the employee is required to abide by information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of OptumRx information, information received by customers, other companies and/or external parties

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.