Resiliency Consultant

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. 
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

This Individual Contributor role supports resilience related risk projects as part of ransomware mitigation, business continuity and disaster recovery.  Overall success is measured through MBO and department goal accomplishments.  This role will provide a risk lens to Enterprise Resilience projects and operations.  Duties include collaboration with partners and stakeholders, overseeing operational aspects of the program, working with SMEs to assure alignment with partner programs such as Global Crisis Management, Disaster Recovery, and Business Continuity.

Primary Responsibilities:

•    Collaborate with Enterprise Resilience leaders to identify and assess risks with our programs.
•    Provide recommendations to minimize risk within programs
•    Integrate risk strategies into business processes.
•    Monitor risk factors to evaluate the effectiveness of implemented risk strategies.
•    Assist with designing and implementing risk reporting that tracks the effectiveness of risk strategies.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

•    Ability to demonstrate subject matter expertise in project scope, milestones, risk identification, project methodology, resource allocation, and facilitation based on established project management techniques 
•    Proven hands-on experience in Risk Analysis
•    Exceptional communications skills, including the ability to listen effectively, present information, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing 
•    Experience interacting with individuals at all organizational levels, including interfacing with executive management 
•    Excellent organizational, time management and interpersonal skills, strong attention to detail. Demonstrated ability to be proactive, planning and thinking about what’s next 
•    Team player and strong ability to work with other departments across the business 
•    Excellent customer service skills with the ability to demonstrate resilience, compassion and empathy in very difficult situations 

Preferred Qualifications:

•    Knowledge of crisis management, business continuity, and disaster recovery methodologies and principles, including current industry standards and practices 
•    Knowledge or experience in Salesforce, mass notification and geospatial situational awareness and incident management systems 
•    Relevant certifications – Certified Scrum Master (CSM), PMP (Project Management Professional), CBCP (Certified Business Continuity Professional), CEM/AEM (Certified/Associate Emergency Manager) are desirable certifications 
•    Experience coordinating and delivering technology related projects including requirement gathering, implementation, testing, training, enhancements, and road mapping

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.