BHASO Care Coordination Lead – Remote in CO

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The BHASO Care Coordination Lead will organize, collect, review and report behavioral health, social determinant of health and/or physical health information through Individual phone in-reach and outreach, while demonstrating multicultural responsiveness and effective communication skills with Medicaid members. This position follows established safety protocols in the community setting, as well as established preventive and disease management programs for health promotion and education. Deliver culturally responsive information regarding the availability of health and community resources that will reduce barriers to care. Connect Individuals to payers and services that the Individual is eligible for.  Work collaboratively with the Regional Accountable Entities and the state.  Lead care navigators and other team members involved in direct or indirect coordination of care.

If you are located in Colorado, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Serves as a consultant to care coordination teams
• Provide direct care navigation, coordination and management for the BHASO
• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Participate in Interdisciplinary care team meetings as indicated 
• Serve as community liaison and maintain relationships with key individuals in the community and serve as an advocate by coordinating linkages or referrals to improve health, social, and environmental conditions for Individuals
• Coordinate and perform duties of communicating the mission and role of the organization to community based organizations
• Conduct Individual assessments
  • Assess the changing needs and condition of the Individual and family and communicate this information to all involved Care Coordinators, community partners, providers and other appropriate individuals, according to department policies and procedures
  • Document assessments, Individual/family response to care coordination interventions at the time of the encounter. Meet departmental standards and deadlines for timely completion of all required documentation and meet current agency productivity standards 
• Educate and assist identified Individuals about behaviors that can enhance their health, successfully navigating the health system
• Facilitate connection and access to identified treatment needs
• Develop a plan of management associated with health care goals for each Individual addressing the diverse needs in a culturally responsive way
• Develop and maintain a report system for outcomes
• Communicate Individual issues requiring interventions to appropriate departments and providers
• Maintain confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities. Maintain confidentiality of Individual information 
• Participate in staff meetings, case conferences and in-services. Maintain familiarity with all policies and procedures that impact decisions and care 
• This position requires travel Requires independent, reliable, flexible, and on-demand, transportation at the incumbent’s expense for travel between various locations and timely arrival and departure from various locations. If the employee chooses to satisfy this requirement by driving a vehicle, the employee must meet the requirements for Colorado licensure and company requirements for liability insurance coverage  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master’s degree in a behavioral health field such as Social Work, Counseling, Pastoral Counseling, Psychology
• 1+ years of case management experience
• 2+ years of progressive related experience working with diverse populations, community or faith-based organizations
• Knowledge of health education, motivational strategies, and an empathetic manner working with the underserved
• Driver’s License and access to a reliable transportation
• Ability to travel up to 25%
• Resident of Colorado 

 Preferred Qualifications: 

• Previous experience with Colorado’s Behavioral Health Administration
• Health care setting experience 
• Knowledge of health care business 
• Knowledge of local area 
• Bilingual in English and/or Spanish 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.