Provider Service Coordinator – Ontario, CA

Optum CA is seeking a Provider Service Coordinator to join our team in Ontario, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Detail-oriented Administrative Assistant/Provider service coordinator to support our Independent Physician Association (IPA) operations. This role requires strong multitasking abilities, exceptional grammar and written communication skills, and a high degree of initiative and independence. Highly organized, proactive, and able to thrive in a fast-paced managed care environment.

This position is full time Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3990 Concourse Avenue Ontario, CA.

We offer 2-4 weeks of paid training. The hours of the training will be aligned with your schedule.  Training will be conducted onsite.

             

Primary Responsibilities: 

• Provide comprehensive administrative support to IPA Directors, Medical Directors, and Network Staff.
• Manage high-volume phone lines with professionalism and excellent customer service.
• Coordinate daily schedules and maintain multiple calendars; schedule and support key network meetings including PCP, JOC, and leadership meetings.
• Organize venues, prepare agendas, and coordinate presentation materials and related documentation.
• Manage monthly eligibility report distribution and capitation check processing, including mailing and tracking capitation deductions.
• Handle provider onboarding tasks, including system access, password resets, and inquiry support.
• Maintain health plan provider ID tracking and perform regular audits.
• Assist with provider contract documentation and system input.
• Facilitate network-wide notifications and oversee blast fax communications.
• Support provider education activities including orientations and office manager meetings.
• Compile and track provider quality performance data to support compliance and performance improvement.
• Collaborate with Provider Service Representatives on internal projects and assist with various provider network reporting needs.
• Other duties as assigned.

              

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/ GED OR equivalent years of experience
• Must be 18 years of age OR older
• 2+ years of experience working in healthcare or managed care administrative support role
• Experience with computers and Windows based programs including MS Word, Excel, Outlook, PowerPoint & Teams
• Experience managing high call volumes and deliver exceptional service
• Experience with data entry, document management, and scheduling tools
• Ability to work any of our 8-hour shift schedules during our normal business hours from 8am – 5pm PST, Monday – Friday 

             

Preferred Qualifications:

• Experience working with health plans in a hospital, physician’s office or medical clinic
• Clerical or administrative support background
• Experience working in a call center
• Some college coursework or business/secretarial training are preferred

            

Soft Skills:

• Strong written and verbal communication skills, with advanced grammar and spelling proficiency
• Self-starter with the ability to work independently and anticipate team needs
• Flexible and adaptable with a commitment to continuous learning and process improvement
• Able to maintain professionalism and confidentiality in all aspects of work

             

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

              

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

           

            

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

            

OptumCare is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

            

#RPO #RED