Business Analyst – Colorado – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Manages deployments, project implementations, support/training, and maintenance of the Essette system from a technical perspective. Technical lead for all modules in Essette. Serves as a resource for other departments, development teams, and vendors. Utilizes leadership and technical skills to provide direction for Essette projects. Facilitates the development of Essette for company-based initiatives. Manages the Essette system coordinator team and compliance coordinator position. Cultivates an environment for team engagement and success in individual roles. Helps employees meet goals by providing clarity on tasks and responsibilities.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Candidates must be willing to work standard business hours in the Mountain Standard Time zone. 

Primary Responsibilities:

• Respect confidentiality as described in the UHG Employee Handbook
• Work collaboratively with IT, business units, and other departments using the Essette system
• Liaison for development teams and Gainwell (clinical system vendor). Oversee issue resolution and project development
• Manage testing for all upgrades and deployments
• Foster a positive and collaborative team environment. Inspire and motivate the team
• Act as a liaison between team members and directors
• Monitor and evaluate team performance
• Analyze and improve business processes. Act as a point for system development and process design
• Handle escalated calls and resolve complex production issues for Essette
• Ensure issues or changes are communicated and integrated appropriately
• Serve as a direct point of contact for developing Essette-centered processes with internal teams and external partners
• Schedule, track, and provide oversight for system development projects
• Maintain working knowledge of all modules to facilitate efficient processes
• Create effective, data-driven solutions for operational problems and program requirements
• Organize and validate data to manage the development of reports
• Maintain system efficiency and troubleshoot problems reported by users
• Assess, monitor, and improve work processes. Ensure changes are communicated and integrated
• Maintain user roles to ensure security and availability to specific users
• Coordinate system support between departments and internal IT and/or Essette vendor
• Lead coordination and collaboration with internal IT department to make enhancements
• Analyze and isolate issues. Oversee maintenance of issue log
• Other duties as assigned as per business needs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of healthcare industry, system support, or care coordination experience 
• 1+ years of management experience
• Analytical and problem-solving skills, effective communication skills with technical staff and end users required. Microsoft systems knowledge
• Willing to work standard business hours in Mountain Standard Time zone.

Preferred Qualifications:

• Experience in systems Analysis
• Experience with Systems Evaluation
• Experience with Quality Control Analysis
• Complex Problem Solving and Troubleshooting

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.