Social Work Case Manager

Optum WA, (formerly The Everett Clinic) is seeking a Social Work Case Manager to join our team in Everett, WA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

 

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

 

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

 

The Complex Care case manager helps patients/families/caregivers, facing serious illness and/or complex care needs, navigate the health care systems and collaborates with Social Worker to incorporate patient goals with medical reality. The goal for the complex care case manager is to form strong relationships with patients/ families/ caregivers, to bridge the gap between medical knowledge, the healthcare system, and the patient’s lived experience and worldview. This is a non-clinical role with strengths in relationship building and communication, high emotional intelligence or “EQ” is required.

 

This is a hybrid role with office space available in Everett, WA.

 

Position Highlights & Primary Responsibilities: 
Other duties may be assigned, but those responsibilities listed below constitute the bulk of those associated with this role.

• Receive referrals from PCT, Palliative Care, and Medicare Advantage Only and enrolls patients with complex care needs, explains the program, and acts as patient’s key point of contact
• Contact patients, families, and caregivers to arrange visits as needed by phone, office, or home visit
• Collaborates as “substitute” high functioning family member for the patient, gaining knowledge of patient’s approach to care, resources, medical literacy, and helping them to navigate the medical system
• Works in highly interdisciplinary mode, is a conduit between provider/case managers/etc. and patient/family
• Track and monitor work using the electronic medical record
• Collaborate with other clinical staff and allied health professionals including social workers, palliative care educators, nurse care managers, physicians, making contributions as necessary as one of the members of interdisciplinary teams
• Interfacing with patients/families/caregivers social service needs at the skilled nursing homes, hospitals, home health and hospice agencies
• Demonstrating an excellent knowledge of community resources in Snohomish, Whatcom, and King County and how to identify resources in neighboring counties and the United States

Duties and responsibilities common to all employees in Optum WA:

• Technology Foundations: proficiency in use of Microsoft Office (e.g., Outlook, Word, SharePoint); the electronic medical record; and at least moderate typing skills
• Attendance: reliable and regular
• Compliance: completes annual training and adheres to policies involving HIPAA, privacy, confidentiality, non-discrimination, harassment, integrity, division of occupational safety and health (DOSH), OSHA, L&I and other state and federal regulations
• Execute: understands the goals and tasks assigned, producing results by fulfilling and sometimes exceeding expectations
• Work with Others: build and maintain productive relationships with coworkers using collaborative approaches
• Use Resources: get things done on time and on budget using available resources assigned for the tasks
• Communicate: seek, receive and share information with all stakeholders on a timely basis with no filters
• Show Initiative: show eagerness to solve complex problems, address potential issues and take on new challenges
• Offer Input: share with confidence critical information and ideas that add value, regardless of the possible negative short-term consequences
• Support and Execute Change: cooperate with and support change initiatives
• Demonstrate and Enhance Technical and Functional Expertise: master immediate work skills and continually add new experiences and education to increase knowledge and competence
• Focus on Personal Growth and Development: ask for additional assignments, look for opportunities to enrich experience and knowledge, using feedback to increase future effectiveness

 

The Everett Clinic joined Optum in 2019, working together across the Puget Sound, the partnership means we’re able to expand our services and locations to offer even more services. As we grow, we’ll keep on giving you top-quality care, just as we always have. Together, we’re making health care work better for everyone.

  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduation / GED
• 5+ years in healthcare 

 

Preferred Qualifications:

• Associates degree in healthcare related field
• Older adult experience

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.