Scrum Master – Agile Coach

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives, reviews) and ensure team adherence to Agile principles
• Coach teams and leadership on Agile frameworks (Scrum, SAFe, Kanban) and maturity models
• Champion the integration of AI/ML and GenAI tools (e.g., Azure OpenAI, Splunk AI, automation frameworks) into development, testing, and monitoring workflows
• Collaborate with Product Owners to ensure well-groomed backlogs and clear acceptance criteria
• Identify and remove impediments to team progress and foster a culture of ownership and accountability
• Partner with engineering and DevOps teams to implement proactive monitoring using AI/ML insights
• Lead Agile workshops and training sessions to build internal capability
• Track and report on Agile metrics (velocity, cycle time, quality) to drive continuous improvement
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• Certifications preferred: Certified Scrum Professional (CSP), SAFe Program Consultant (SPC), ICAgile Certified Professional – Agile Coaching (ICP-ACC), or equivalent
• 10+ years of experience in Agile environments, with at least 3+ years as a Scrum Master or Agile Coach
• Experience in integrating AI/ML or GenAI tools into software development or operations (e.g., Azure OpenAI, Splunk, ML-based alerting systems)
• Healthcare Industry experience
• Solid understanding of Agile frameworks (Scrum, SAFe, LeSS) and Agile transformation practices
• Proven solid communication and stakeholder management abilities
• Proven excellent facilitation, coaching, and mentoring skills
• Proven excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions
• Proven good conflict management and prioritization skills
• Proven ability to work well in a matrix organization and possess solid collaboration skills as well as the ability to build partnerships
• Proven ability to work well under pressure in a fast-paced environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.