Epic Principal Trainer – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy beenefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Epic Principal Trainer will work closely with Epic Analysts, Credentialed Trainers, Bassett Healthcare Network Leadership, IT, and other departments, in all aspects of Epic training. Must be Epic Certified and is responsible for the development and maintenance of application curriculum and training content for classes related to the core Epic system. Responsibility of all aspects of workflow design and training activities in conjunction with project implementations, upgrades, and optimization. This role works as a member of the Health Informatics Team and will assist with workflow process improvement and the communication of project status updates, system design abilities, and other related information to the various departments within the organization. This role is responsible for thoroughly testing all training material in the training environments as part of routine maintenance, leading up to and post Epic Upgrades, credentialing end user trainers, and maintenance of training material and the training environments. This role acts as a liaison between the end user community and the IT department and will be responsible for assisting end users to: understand impacted Epic workflows, achieve targeted best practice outcomes and optimization goals, and help with identified process changes. Between training activities, may focus on the analysis, testing, implementation, and support activities for their designated applications and maintaining a link to assigned end users to ensure the system furthers the enterprise’s goal of excellent patient care and supports quality initiatives. Must be flexible to provide on-call support and virtual training sessions.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support Resolute Hospital Billing, Resolute Physician Billing, Resolute Coding, and additional Epic Revenue Cycle applications such as Cadence/Prelude, and Grand Central
• Create and maintain training and communication materials, including curricula/lesson plans, appropriate end user proficiency measures, and tip sheets on functionality and/or workflows
• Documentation of end user training completion via the LMS HealthStream
• Documentation in ServiceNOW regarding end user completion of training, work performed on service desk tickets, and any other required items as deemed necessary by leadership
• Perform required updates of Epic Learning Home Dashboards and Bassett Training Webpage
• Support all elements of training planning, design, development, and implementation for designated application(s)
• Collaborate with Credentialed Trainers to maintain training and communication, including supporting super users
• Maintain core knowledge of key practices (business or patient care) that are integrated with the Epic system
• Credential new trainers for training end users
• Build and maintain Epic training environments, utilizing mock patients and scenarios
• Earn and maintain certification in one or more Epic applications
• Conduct training on Epic applications, including serving as a backup as needed for credentialed trainers, and providing end user support for new initiatives
• Collaborate with peers and operational staff across the system to optimize resources and share expertise
• Address any needs for review and refinement of policies, procedures, and business operations in the training environments, communicating system changes to the enterprise through emails, department meetings, or any other forums deemed appropriate by management
• Builds rapport and creates an enjoyable learning environment
• Assist with build, testing, upgrades and optimization priorities
• Demonstrate flexibility to work varied hours
• Ensure approval of deliverables by the appropriate members of the project team, and deliverable completion in accordance with the training strategy

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of training experience
• 2+ years of experience working in a HealthCare setting

Preferred Qualifications:

• Certification in two or more Epic applications; Resolute PB, Resolute HB, or Cadence
• Epic Auto Grader Badge
• Experience with EMR (Cerner, Epic, Ochsner, and Thibodaux etc.)
• Experience with Mitosis
• Experience with Training Environment Build
• Experience with Resolute PB, Resolute HB, Cadence and Grand Central applications
• Experience with Referrals and Template Build

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.