Business Process Manager – Hybrid in San Antonio, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Business Process Manager supports oversight of Enterprise and Department Risk Adjustment Initiatives. This position reports to Risk Adjustment Leadership by providing professional assistance, project management, and recommendations on business needs. Additionally, the role performs operational management work covering a broad range of activities for WellMed and for those CDOs within OptumCare that utilize our risk applications. The position is responsible for providing project coordination across multiple businesses units, analytical assessment of business problems, monitoring organizational performance and identification of risk to operational plans. Develops various ad hoc reports and status updates to support risk initiatives.

If you live near San Antonio, TX, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

• Ensure the accuracy of Enterprise and Department Risk Adjustment initiatives by corresponding with various internal WellMed departments to gain insight and knowledge on processes
• Build/maintain functional relationships with business area leadership and staff along with a general understanding of individual area workflows
• Partners with departmental leadership and staff to identify/define performance planning/measures, tracking and reporting objectives
• Assists in leading and/or contributes to effective operational implementation assistance as it pertains to the needs of the Risk Adjustment Department
• Conducts research and analyzes/interprets information on issues and proposals as it pertains to assigned projects and other items tasked by the Risk Adjustment Department
• Collaborate cross-departmentally to manage risk forecasting/mitigation, project progress and issue resolution efforts
• Liaison between internal and external teams to help steer clear communication on business initiatives and WellMed processes to build partnerships
• Accountable for supervising assigned projects and operational collaboration during implementation of new processes
• Develop performance, project status, meeting correspondence and ad hoc reports for consumption by various levels of the Risk Adjustment Department
• Perform other duties as assigned

The ideal candidate will have the following skills:

• Basic understanding of concepts and practices of project coordination/management and business process improvement
• Ability to communicate in written and verbal form clearly and effectively
• Proven ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation required
• Ability to interact one-on-one and consult with all levels of executive management and multiple functional area leaders required
• Possession of strong analytical/statistical skills used in evaluating and analyzing data required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED (or higher)
• 2+ years of experience with decision support, data analysis or healthcare operations in an academic and/or professional setting
• 2+ years of experience and proficiency with Microsoft Office applications, including Word, Excel, PowerPoint and Outlook

Preferred Qualifications:

• Bachelor’s or Master’s Degreen in Health Administration, Finance, Public Health or Business Administration
• Working towards Six Sigma or PMP Certification
• Certification and/or training in a nationally recognized Change Management Methodology
• Experience with process mapping methodology and creating process maps

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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