Payment Posting Representative – Remote in WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work. UnitedHealth Group is a Fortune 6 leader in health care at a time when health care is evolving for everyone. Our billing teams are part of an important chain of events that impact the lives of our members in positive ways. Join us and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 6 leader.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

We offer 60-90 days of paid training. The hours of the training will be aligned with your schedule. If residing within a commutable distance from Everett, WA training will be on-site otherwise conducted remotely.

If you are located within the state of Washington, you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Assist customers with payment processing, invoice explanation, payment due dates and billing questions
• Maintain timely, accurate documentation for all appropriate transactions
• Post insurance and self-pay payments in accordance with explanation of benefits or self-pay statements
• Investigate payment posting related errors and correct as needed in accordance with explanation of benefits or other payer related documents
• As needed, work credits created by payment posting team to ensure timely processing of payments
• Maintain payment status and billing records through corrections and adjustments
• Consistently meet established productivity, schedule adherence, and quality standard
• Other duties as assigned

 

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. You’ll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED OR equivalent years of work experience
• Must be 18+ years of age OR older
• 1+ years working  in a medical/clinical setting
• Professional working knowledge of CPT & Diagnosis Coding, Medical Terminology, and basic Anatomy
• Experience with computers and Windows based programs including MS Suite and other systems
• Ability to work fulltime, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

 

Preferred Qualifications:

• Experience with payment posting experience in healthcare
• Epic experience
• 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

 

Telecommuting Requirements:

• Reside within the state of Washington
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 – $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

 

#RPO