Operational Technology System Administrator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Leveraging expertise, flexible technology and a network of over 67,000 community pharmacies, and the use of our own state-of-the-art specialty and home delivery pharmacies and fulfillment centers, we are driving value to those we serve through our transforming capabilities. We are seeking an Operational Technology System Administrator who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be based out of our upcoming Mesa, Arizona location and prepared for the occasional need to travel. 

Schedule for this position will be Monday-Friday, 8am-5pm and will be working on site at our Mesa and Chandler locations.  

Primary Responsibilities:

• Responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy, as well as the third-party software hosted within
• Design and support a regular deployment plan for software delivered from external vendor
• Responsible for defining and carrying out system maintenance plans for closed-loop technology components to ensure they are operating at peak capacity and receiving the latest security updates
• Interfacing and communicating with pharmacy workers and stakeholders to understand the system problems they’re facing and to update them on the statuses of their issues
• Coordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and features
• Work closely with partners teams to coordinate project activities during installs and extended support
• Use data analytic skills to troubleshoot and improve performance and reliability of equipment and entire system
• Work closely with partners teams to coordinate project activities during install and extended support
• Other duties may be assigned based on business needs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in technology support, system management, or another technology administration role
• 3+ years of experience administering Windows Systems
• 2+ years of experience working with Active Directory
• 1+ years of experience working with MSSQL
• Demonstrated proficiency with problem solving and delivering within time constraints
• Intermediate or better proficiency working with MS Word, MS Excel & MS PowerPoint
• Intermediate or better proficiency designing and managing databases, SQL, and data tools

Preferred Qualifications:

• Experience deploying updates and patches to a large asset pool
• Experience with technology monitoring tools
• Experience evaluating vulnerabilities
• Experience imaging assets and standardizing system deployments
• Experience architecting cyber-resilient systems and interfaces
• Experience in manufacturing, automation, or fulfillment centers
• Experience in the Pharmacy Benefits Management (PBM) industry

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.