Associate Director Network Technology and Business Enablement

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Associate Director, Network Technology and Business Enablement will join the Network Data and Operations (NDO) team within Optum Health Networks and will serve as the lead for establishing and executing a production support strategy and framework across NDO products and capabilities. This role will also have responsibility for coordination and engagement with other key Optum Health share services teams.

 

Operating within a highly matrixed organization, the Associate Director, Network Technology and Business Enablement will collaborate with technical and business product owners to provide production support and management to NDO strategic applications and tools.  They will lead the coordination, collaboration and engagement for several key support functions such as finance, capital, workforce planning, and external vendors on behalf of NDO.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Lead production administration, coordination and monitoring for active Network Data Operations products, including user access and permissions management, user/license management, system performance and uptime reports, operational reports and visualizations, issue resolution metrics, and enhancement request backlogs
• Provide implementation and migration support for products before, during, and after deployment to production
• Coordinate the identification, development, and delivery of training and communication needs for products
• Partner with business product owners and operations owners on identification and delivery of reporting and system administration needs, including development and deployment of real time dashboards
• Support Credentialing Center of Excellence reporting and technology needs, including development and delivery of standardized operational ad-hoc reporting
• Partner with Data Strategy and Analytics team and business product owners on implementing data standardization across products
• Lead the coordination, collaboration, and engagement with other support services teams (Capital Planning, Workforce Management and Planning, Finance, Vendor Management) on behalf of the Network Data and Operations
• Lead NDO Financial Strategy & Analysis (FTE tracking, chargebacks to markets for services, expense forecasting and tracking)
• Support capital management needs of production assets, including CBA monitoring, benefits identification and benefit realization tracking 
• Key behaviors required for success in this role include the following: Organizational Agility, Task and Project Management, Resilience and Resourcefulness, Demonstrating Presence, Leading Change & Transitions

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years management experience
• 5+ years of experience with project and product management
• Proven ability to lead through influence, driving cross-functional teams and stakeholders toward consensus and alignment
• Proven track record of taking initiative, overcoming challenges and driving tasks to completion in a complex environment with multiple stakeholders
• Solid analytical skills with ability to drive transformational, product-centric change and manage long term programs

 

Preferred Qualifications:

• Experience working with provider data
• Experience providing production support for deployed products
• Healthcare industry experience
• Experience with capital programs and portfolio management
• Experience with training and communications management
• Experience with vendor management including development and administration of Master Services Agreements and Statements of Work
• Working knowledge of the UHG enterprise
• Solid verbal, written, interpersonal, and presentation skills

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.