Senior Program Manager, Clinician Experience and Cultural Development – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

 

The Clinician Experience and Cultural Development team at Optum Health is dedicated to creating a positive and inclusive work environment for physicians and clinicians. Their mission is to attract, develop, and retain top talent through initiatives such as clinical talent acquisition, onboarding, training, mentorship, and clinician education. Additionally, the team supports professional growth through partnership programs and the Provider Development Institute.

 

This role is responsible for the planning, management, and execution of two key partnership programs: Optum Partnership Program (OPP) and the Advanced Practice Excellence (APEX) program. These programs are to recognize, reward, and support clinicians across Optum Health for their contributions both locally and nationally.

 

The ideal candidate coordinates and completes projects across various functional areas. They provide expertise in project scope, risk identification, methodology, resource allocation, and facilitation. The role involves ensuring projects are completed on time and within scope, assessing needs, solving moderately complex problems, and conducting analyses. They work with minimal guidance, translating concepts into practice, and provide explanations on difficult issues.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Leads project/program planning and execution, in consultation with applicable stakeholders; leads functional teams and partners through program implementation, ensuring program goals are reached
• Ensuring alignment of project/program scope and objectives with the organization’s strategic objectives, mission, values and goals
• Develops and executes against detailed project plans meeting key milestones and deadlines
• Ensures project/program deliverables are identified and managed throughout each annual lifecycle 
• Develops and delivers project update communications and training to a variety of stakeholder groups, including senior leaders
• Analyzes outcomes, identifies areas of opportunity and makes appropriate recommendations (including all stakeholders) to improve program experience and outcomes/processes going forward (e.g., participant satisfaction, lessons learned, program team member performance)
• Assesses and updates project/program content to ensure relevance to current business needs
• Develops/contributes to project/program budgets and forecasts, obtaining approvals from applicable stakeholders (e.g., cost/benefit analysis, capital planning, and staffing impact analysis/assessment); manages budget and funding channels for maximum productivity
• Utilizes appropriate communications tools/techniques to ensure understanding and buy-in from applicable stakeholders (e.g., executive summaries, key milestones, internal and external marketing and communications)
• Ensure that all project/program deliverables are compliant with applicable standards and regulations
• Manage and prioritize email communications to ensure project-related inquiries and updates are addressed promptly and efficiently
• Performs all other related duties as assigned

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Project management certification (PMP or equivalent)
• 3+ years of related project management experience
• Proven solid Excel skills
• Proven solid process and planning skills
• Ability to direct various levels of staff and stakeholders
• Proven solid, confident communicator with a variety of teams and levels
• Proven solid data analysis skills
• Proven excellent customer service skills

 

Preferred Qualifications:

• Proven ability to collaborate effectively across diverse clinical departments and stakeholders
• Proactive in identifying and mitigating risks and issues throughout the project lifecycle
• Experience defining KPIs and producing reports to track progress and performance

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.