Sr. PBM Strategic Account Executive – Commercial

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

The Sr. Strategic Account Executive serves as the senior – level liaison to assign PBM client accounts. Responsible for developing client trend management strategies, retaining and growing assigned clients, cultivating multi-level client relationships, and managing staff.  

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Primary Responsibilities: 

• Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and management staff 
• Managing downstream client contract renewal activities with the primary goals of retaining clients, obtaining multiple year agreements and maintaining or improving profitability 
• Maintaining consistent and regular downstream client communications. Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports 
• Prioritizes and conducts regular on – site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies 
• Managing account team and ensuring that all client specific requirements are met including but not limited to (1) maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co – pay structures and that information is accessible to Customer Service Pharmacy
• Technicians; (2) documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate; (3) following all audit requirements. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signature approval 
• Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensuring that all assigned contracts are monitored and reported as stated in the terms 
• Managing and mentoring client services team members on creating and delivering client presentations, implementation activities and daily client interaction; Providing staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals 
• Developing strategies for staff development and retention 
• Participating in recruitment activities for prospective employees 
• Establishing multiple corporate relationships and participating in client sponsored events / charities 
• Cultivating in – group growth through these relationships 
• Staying abreast of industry trends and developments and demonstrating solid communication skills in presenting these to clients and staff 
• Demonstrating expertise in pharmacy benefit strategies and clinical programs 
• Supervising and assisting in the development of client specific implementation plans and managing overall client implementations 
• Providing leadership to client services team members in departmental and corporate initiatives. 
• Providing regular feedback to the management team regarding client requirements and business development opportunities 
• Providing training, support and direction to customer service representatives and staff as necessary. Updating the web tool with appropriate client specific information, e.g. member communication materials, formulary exceptions, exception documents. Educating and assisting clients in using help desk for day – to – day inquiries 
• Participating in sales preparation meetings and finalist sales presentations as necessary 
• Ensuring quick response and follow – up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours 
• Follows – up with client within 24 hours after issue resolution 
• Regularly attending and actively participating in company meetings as requested 
• Participating as preceptor / mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff 
• Following all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate 
• Performing other duties as assigned to meet corporate objectives 
• Providing support to other departments as requested
• Sr. Strategic Account Executive must be able to be onsite with client as needed within 2 business days

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of strategic and/or consultative client management and selling experience with senior – level executives at key client accounts in the PBM industry
• 3+ years of experience in the Health Plan Commercial Market
• Proficient knowledge of the PBM industry
• Proven ability to handle complex client issues
• Understanding of pharmacy benefit strategies and pricing practices
• Solid business and financial acumen
• Demonstrative presentation, employee management, project implementation skills

Preferred Qualifications:

• PBM experience
• PharmD/RPh welcome
• Experience working on PBM client contract negotiations such as addendums and renewals
• Experience supporting Healthplan and downstream clients
• Experience understanding of PBM financial terms and rebates
• Familiarity with RxClaim; Tracker and Navigator
• Excellent written and oral communication skills
• Demonstrates a high degree of client focus and attention to service
• Excellent negotiation skills

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.