Senior Business Analyst

Senior Business Analyst- Dublin & Letterkenny, Ireland

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive.

If you want to achieve more in your mission of health care, you have to be really smart about the business of heath care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life’s best work.

The Senior Business Analyst will be part of a team responsible for delivering services that enable our health plan clients to close risk adjustment revenue gaps identified in HouseCalls and encounter submissions. This is accomplished through coordinated analytics, client engagement, and in-depth analysis of reporting surrounding the HouseCalls product. 

The successful candidate will be responsible for supporting and/or developing and maintaining reports and processes supporting the oversight and operational monitoring of HouseCalls data. You will be responsible for designing/developing, programming, maintaining, and publishing operational analysis utilised for decision making. You will make recommendations for improvements to existing processes and identify ways that we can develop new processes or service offerings to meet emerging business needs.  This role is critical in our ability to provide our clients with operational excellence as a part of the Clinical Solutions team. 

Working Schedule: This is a full-time position with standard working hours of Monday – Friday from 9am to 5pm.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Senior Business Analyst:

•  Provide data and operations analysis to ensure flawless execution of data flows for the HouseCalls business

• Analyse HouseCalls data, to identify trends, patterns, and insights to drive further data processing efficiency and automation

•  Report findings in a clear and concise manner

• Create data insights through root cause analysis into any outliers or observed deviation from goal

• Determine solutions or automate robust processing for any outlier scenarios identified

• Continuous Improvement of operational processes supported by the HouseCalls business

• Use data to make educated recommendations to internal leadership and clients 

• Identify business solutions which resolve operational risks, utilising sound analytic skills and a data-centric approach

• Classify short term and longer-term deliverables needed to address the operational risks identified

• Challenge yourself to drive innovation, and progress continuous improvement of existing and new processes

• By putting the «Customer First», positively challenge existing processes to identify opportunities to further improve processes that will enhance the customer experience

• Be curious and inquisitive to explore innovative ideas to promote growth and value

• Be comfortable working independently yet be part of a close-knit team

• Provide mentoring and coaching to more junior members of the team

• Be a team player, work in partnership with others, and have a collaborative approach

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Senior Business Analyst:

• Bachelor’s degree from an accredited University or College or equivalent experience
• Proven experience in data operations, data analytics, or a similar role, in a high-volume area

• Ability to work and present effectively with all levels of leadership and business partners across other areas of the organisation

• Ability to function independently and effectively within teams and in a self-directed environment

• Intermediate level of proficiency with SQL

• Ability to self-manage workstreams with limited input from a direct supervisor

• Ability to write Business Requirements Documentation, and partner with IT colleagues to manage requirements through to successful delivery

 Preferred Qualifications of the Senior Business Analyst:

• Working knowledge of the US Healthcare industry

• Proficient knowledge of SDLC & Agile Scrum frameworks

• Recognised Project Management certification

• Familiarity with data visualisation tools (e.g. Power BI, Tableau)

• Advanced level of knowledge with Excel, Word, PowerPoint, Visio

• Lean 6 Sigma Certification

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

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