Director of Product Design UX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Product Design, UX will lead the creation of an AI-first, autonomous product design vision. This leader will synthesize expert user insights to inform models, master user personas to guide development, drive roadmap delivery, and ensure product-market fit. The goal is to bring innovative, AI-powered solutions to market that simplify and modernize healthcare.

Minneapolis, MN; Washington DC; Raleigh, NC; and Nashville, TN are our preferred locations for this position.  If you are located within these areas, you will enjoy a hybrid work week with 4 days a week in office collaborating with peers and partners to the product organization.  

Primary Responsibilities:

• Translate the company’s strategic vision into actionable product design plans with clear goals, milestones, and measurable outcomes
• Ability to develop deep workflow analysis and user influences to inform UX design concepts
• Engage customers to facilitate onsite meetings with their team members to understand and document business challenges, user journeys and integration needs
• Drive actions to inform product development lifecycle from concept through launch and iteration, ensuring quality and speed
• Collaborate deeply with engineering, design, clinical, go-to-market, and operations teams to build usable, scalable, and compliant solutions
• Serve as the voice of the customer, deeply understanding stakeholder pain points and embedding those insights into product design
• Prioritize resources and initiatives based on impact, feasibility, and alignment with business objectives
• Monitor and manage key performance indicators (KPIs) to evaluate product success and inform iterative improvements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Required Qualifications:

• 10+ years of product management experience
• 5+ years of leadership in scaling UX organizations and managing cross-functional teams
• 5+ years of user experience for providers, payors, and administrative staff
• 5+ years of demonstrated success building and launching enterprise healthcare solutions, preferably in medical records, analytics, or clinical processes
• Solid research background, process simulations, mockups, journey maps, prototypes
• Willing and able to travel up to 25%

Preferred Qualifications:

• 5+ years of experience in AI-first product development
• Experience in user experience architecture
• Background in healthcare technology, enterprise SaaS, or AI-driven platforms
• Proven solid execution orientation – comfortable balancing long-term vision with near-term delivery

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.